Stayed here New Year's Eve and originally reserved a penthouse suite. I wanted to show my 2 friends the beautiful suite this property had to offer and I was extremely disappointed by the fact that they had "stay overs" who made it impossible for me to get the suite I reserved.
Instead they put us in two different rooms. We were there to have a good home-cooked dinner and ring in the new year together peacefully, but sadly this wasn't the case. Having worked for hotels before, I understand overbooking but I also know you give priority to guests with reservations. I would've had the "stay-overs" transfer room types if this was such a big issue or at the very least have some type of compensation for my inconvenience. To say that the staff seemed unapologetic about the whole issue. Based on this disappointing customer service experience, I would not stay here.
Beware of what you book or when you book. You won't get what you were "guaranteed"
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- Also Known As:
- Residence Inn Costa Mesa Newport Beach Hotel Costa Mesa
- Costa Mesa Residence Inn
- Residence Inn Costa Mesa Newport Beach CA - Orange County