My family and I stayed here over the weekend and found it perfect for our needs...shopping and close to soccer tourney. I initially planned on staying @ the Westin because of the proximity to South Coast Plaza and the bridge that connected but glad I didn't because the bridge was a very long walk and the drive was less than 5 minutes. There is only 1 place you can dine and the bar service was horrible. We were given our bill before she even asked if we wanted another round of drinks AND my husband had to pick up his own drink at the bar rather than being served at our table...terrible service! We only ate breakfast and service at breakfast time was great! Very attentive host and server! Breakfast was served either buffet (w/ an omelet station) or off the menu. I found the buffet to be okay. The service at the front desk was great too! They do however have to work on the speed of their elevators which was REALLY REALLY SLOW!!!! Parking can be somewhat of a hassle if your key card doesn't work and can be full which we thankfully didn't experience. There are restaurants w/in walking distance so you are not forced to eat at the hotel.
The rooms were set up rather odd but maybe it's so they can claim it to be a "suite". The bathroom has 2 doors -- a pocket door that leads to the bedroom and a door that leads to the living area. Placement of the flat screen tv is right above the mini bar facing the window however the sofa faces the bedroom -- very awkward to watch.