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“Great experience!” 5 of 5 stars
Review of Crowne Plaza Costa Mesa Orange County

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Crowne Plaza Costa Mesa Orange County
3.5 of 5 Hotel   |   3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)   |  
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Ranked #2 of 23 Hotels in Costa Mesa
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
“Great experience!”
5 of 5 stars Reviewed April 14, 2013

Hotel was very nice and clean. The front desk agent Jorge was very pleasant, professional and helpful. He helped us at check in and check out and made the beginning and ending of our trip memorable. The restaurant was very nice and great service. The room was nice, modern and quite spacious. I would definitely go again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
    262
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
utah
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 13, 2013

I stayed at this Crowne Plaza Hotel in April 2013. The rooms have European styling and were fairly spacious. I am not a fan of European styling so I will stay elsewhere in the future. The hotel is convenient to the Seal Beach, Huntington Beach, and Newport area. Large shower but you have to turn it on while standing in the shower (brrrrrr).

Room Tip: There is a McDonald's on the way out of the parking lot for quick snack.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review, May 8, 2013
Dear timeoffagain,

Thank you for your feedback regarding your recent visit at our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations, and I apologize you were not satisfied with the room accommodations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarksville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2013 via mobile

Hotel was perfect. The room was clean, and had everything you would expect from a Crowne...! Went to the bar for a quick drink before going out to dinner. Ashley at the bar was super nice. Great and easy to talk to. I will be staying here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013 via mobile

Stay was great. Had good time. Comfortable rooms. Bartender Ashley was very friendly great service.everything in the hotel was nice rooms are very nice and fancy. Restaurant was very good and taste everything I are was great for breakfast and dinner.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013

Front Desk: Javier, Jorge, Elizabeth, Corina, Frank, Erin, Andrew. In Room Dining: Javier. Restaurant/Bar: Amy, Caesar, Emily, Erick, Luptina, Shuttle Drivers: Greg, Augustine. Housekeeping: Rosa. Maintenance Crew: Danilo, Isaac, Fernando, Anthony, Dan. As you can see from my list the employees from just about every department made our nine day stay truly unforgettable. It was as if they were welcoming us into their own home. It was their level of service that really put it over the top for us. I even barged in on their General Manager: Mr. Charles Harber because I felt compelled to make him aware of how wonderful his staff is. my husband and I are in the hotel/hospitality industry and have been for more than 30 years. You can count on us to be overly critical - we can help it - it's our business. But we couldn't find a single thing to complain about. Thank you so very much Crowne Plaza Costa Mesa, Orange County, CA. If we are ever in this area from Boston, MA ever again - we don't have to think twice about where we will stay. Much love, Room #413 (dates: April 5, 2013 - April 13, 2013)

Room Tip: Room #413 was awesome!
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doner5
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 11, 2013

I stayed at this hotel for one night, but I wish it was for a week! The front desk staff is fantastic. The restaurant is really good. I had some time to interact with the sales team and they were some of the best I have seen around! You will not go wrong staying at this hotel.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, California
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2013

Stayed here for only only one night, arrived around 8:00 pm so I decided to eat at the bar/rest. After I checked in, the room was extremely nice and comfortable, plenty of towels, pillows, toiletries, food was amazing at a fair price putting into consideration that hotel prices are higher than everywhere else, had a couple of drinks and went to enjoy my room, unfortunately there was a fight between a couple next door but a minute later I called the front desk security was sent over and stopped the fight. Wished I had stayed longer......now I relocated to this area but when friends come to visit I won't hesitate to book this hotel. Highly recommended!!!!!!!,

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Costa Mesa Orange County

Address: 3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Costa Mesa
#4 Romantic Hotel in Costa Mesa
#6 Family Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Costa Mesa Orange County 3.5*
Number of rooms: 228
Official Description (provided by the hotel):
The Crowne Plaza Costa Mesa Orange County offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Our Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more   less 
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Also Known As:
Crowne Plaza Costa Mesa Orange County CA

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