I was very disappointed in the customer service of this company. I was reserving a room online and the date kept resetting to 2 weeks out. I corrected it and confirmed (stupidly not printing out or taking a screen shot). When my confirmation email arrived it had the wrong date again. I called immediately to correct this and they were unable to because apparently now it was booked on the date I needed. They also couldn't put me into a nearby hotel. Since it was a "Book Early" reservation they could not give me a refund. Whoever is in charge of the online system needs to fix this glitch and the company needs to be more willing to help a customer when this happens.
- Official Description (provided by the hotel):
- The Crowne Plaza Costa Mesa Orange County offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Our Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Costa Mesa Orange County CA