I'm giving the Crowne Plaza Costa Mesa a Very Good overall rating, but I had to stop and think because some parts of it are only average. We have stayed there (Hotel Hanford) at least 4 times in the past two years. It's in a fabulous area of Costa Mesa very close to a great shopping mall and close to the freeway and not far from the beach!
Our room was clean and nice, as always. The desk in our room is getting old and "used" looking with scratches on front of the drawer. The carpet is starting to look older. And there is still NO bathroom fan, so we brought our own fan. We were on the fourth floor this time, and the carpet from our room to the elevator had some stains on it and it looked old and loose. I do not like old looking carpet in hotels.
The lobby and restaurant looks immaculate, as always. The front desk staff is always top notch.
I just hope they do not let the carpet or paint get OLD LOOKING. Keep it upgraded, Crowne Plaza! Keep the good quality.