This is my second visit and my second review for this hotel. I have had nothing but good things to say about this hotel. The staff is accommodating, warm & friendly, helpful and always with a smile. I called to the front desk a few times during my stay and they were always quick to get me the things that I needed including fulling an ice bucket and bringing it to my room. The GM even stopped to show us were the hot tub was on the first afternoon we were there. The hotel was clean and the housekeeping staff kept the hotel looking amazing. And the Keurig single cup coffee maker is a great touch with both tea and coffee selections. If you are have the chance, get into one of their king spa rooms. The shower and large enough for 2 (if two of you want to get into the shower together) with a wonderful rainwater shower head. You definately can not go wrong with the Hotel Hanford!