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Crowne Plaza Costa Mesa Orange County: Traveler Reviews

3.5 of 5
3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
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Crowne Plaza Costa Mesa Orange County
Ranked #2 of 23 hotels in Costa Mesa
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227 reviews from our community

Traveler rating
    130
    61
    15
    13
    8
See reviews for
Families
37
 
Couples
48
 
Solo
19
 
Business
81
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Biloxi, Mississippi
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Great Hotel”
5 of 5 stars Reviewed February 14, 2012

This was a great hotel. Very close to the Santa Ana John Wayne Airport. The rooms were really clean! The bathroom was a perfect size, although when I got out of the shower everyday there was a huge puddle on the floor from the shower leaking. Great Rainhead Shower. If your room is facing the expressway, it can be a bit noisy. Also, my air conditioning unit woke me up two nights in a row around 6 am. I turned it off the rest of my stay there, which was for 8 days. The Inroom Safe was Perfect! Great for jewelry, laptop, Bose headsets, fits alot. The front desk staff were all really nice and helpful when needed. My TV was not working and when I called the front desk the service tech on duty that night fixed it right away. Loved that this hotel was free parking and wifi. The only thing that would be a complaint for me was that I missed the 10 day cut off by one day to get the hotel rate @ 25% off. So I paid full price. Otherwise my room would have been $125.00 per night, I paid $179.00. I had asked one of the front desk staff people if they could work with me on this but they would not change it.

Room Tip: Get a room facing the back not the freeway. The picture on the internet of the King Room is the Kin...
See more room tips
  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alvitosmi about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
February 17, 2012
Thank you for taking the time to post this review! We’re so pleased to hear that you were able to take advantage of our guest amenities. The detail you’ve provided in your review is valued and we appreciate your feedback on the AC unit and shower. Would you be so kind as to send your name or room number to thehotelhanford@gmail.com so we can check on that shower leak? It was our pleasure to host you at our hotel and we hope to see you the next time your travels being you to the area. Also, be sure to visit our website to sign up for our emails in order to keep an eye out for those specials.
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Fredericksburg, Virginia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
“Ex-Holiday Inn turned hip(ish)”
4 of 5 stars Reviewed February 2, 2012 via mobile

This used to be a HI, but wallpaper, paint, new furniture, new baths (incl. Grohe fixtures) and a spruced up outside hide it well. The rooms are big and well furnished, the small bathroom is a treat and the service at reception is immaculate. The rooms AC is from the 80s (70s?) and the noise from traffic on Bristol is noticeable, if not disturbing, if your room is facing that way. I priceline'd this for $100 and think that is a sweet deal for Costa Mesa.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask elvistoo about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
February 6, 2012
Thank you for taking the time to post this review. The experiences of our guests are important to us and we love hearing feedback. Your kind words on...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Socal Vacation”
4 of 5 stars Reviewed January 31, 2012

We had a great time at The Hanford. Rooms very big and so is the bathroom. Location was close to the mall. The hotel shuttle is also very convenient way to the airport. There are a few good restaurants within walking distance (Oki doki and anjin). The Mitsuwa market place is also within walking distance. If you need to heat up something, theres a microwave near the vendo machines. I also read some reviews that said rooms facing the freeway was noisy but it wasn't in our case. My only complain was that there was no coin laundry.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask travelbugphil about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
February 1, 2012
We appreciate the time you took to write this review, thank you! It’s such a treat to hear that you were able to take advantage of our central location and amenities. Perhaps the next time your travels bring you to the area you can check out our Valet Laundry Service to take care of all of your laundry needs. Again, we appreciate the time you took in writing this review and hope to see you again soon.
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Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Fantastic remodel and great value”
4 of 5 stars Reviewed January 17, 2012

I had traveled quite frequently to the area for work in the past, and remember when this old Holiday Inn was being remodeled into what is now a sleek and modern hotel. What a fabulous job! The hotel entrance and lobby is grand and welcoming, and all the decor and furnishings are tastefully done and of great quality. I never would have guessed the hotel was a Holiday Inn in its past life.

I stayed at the hotel after finding a great deal online. Aside from online deals, the hotel is a great value itself - costing less than other hotels in the area, with free internet and parking. The beds are comfortable, the rooms are spacious, and the bathrooms are beautifully done, complete with a rain shower. My only complaint is that the heating/air unit is a bit noisy, and I could hear doors of neighboring rooms opening and closing through the walls. Aside from that, my stay was very comfortable, and I'd be happy to stay again while on business, or in the area to do some serious shopping.

Stayed January 2012, traveled on business
Was this review helpful? Yes 1
Ask JaeTraveler about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
January 23, 2012
Thank you for taking the time to write this review, Jae. We love hearing that you enjoyed your stay as well as the hotel décor. Martha Burke did the decor remodel and we will be sure to pass along your kind words. Your feedback on the remaining aspects of your stay is appreciated and will be passed along to the appropriate management. It was our pleasure to host you during your travels and we hope to have the opportunity to do so again soon!
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Porter Ranch, California, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Romantic and afordable”
5 of 5 stars Reviewed January 7, 2012

My husband and I stayed for 2 nights. (Dec 31 2011-Jan 2 2012) We had such a wonderful time there. The staff is polite and eager to help in any way, all except one of the bartenders. He was so rude we didn't even bother learning his name. Tho he did ruin my night the rest of our stay was so amazing. The bathrooms alone are worth the room price. We enjoyed the sleek, simple furniture and the comfort of the bed. The room we had was a bit small but its so well designed that it doesn't bother you at all. We left talking about wanting to go back. They will definitively see our business again.

Room Tip: king spa rooms have amazing bathrooms.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Ana B about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
January 9, 2012
Ana, it was our pleasure to host you and your husband as you rang in the New Year. It's wonderful to hear that you enjoyed the hotel décor and were able to indulge in our bathrooms. We would like to apologize for your experience with one of our bartenders. If you remember his name or anything else you’d like to bring to our attention please email us at thehotelhanford@gmail.com as we would like to respond to this experience appropriately and somehow remedy the encounter. Thank you for making us part of your New Year’s experience. We truly look forward to seeing you again!
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Additional Information about Crowne Plaza Costa Mesa Orange County

Also Known As:
Crowne Plaza Costa Mesa Orange County CA
Address: 3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
Phone Number:
Region: United States > California > Orange County > Costa Mesa
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Costa Mesa
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hotel Hanford offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Savoy, Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more   less 
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