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Crowne Plaza Costa Mesa Orange County: Traveler Reviews

3.5 of 5
3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
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Crowne Plaza Costa Mesa Orange County
Ranked #2 of 23 hotels in Costa Mesa
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228 reviews from our community

Traveler rating
    131
    61
    15
    13
    8
See reviews for
Families
37
 
Couples
48
 
Solo
19
 
Business
81
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Santa Fe, New Mexico
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Fabulous hotel next to South Coast Plaza”
5 of 5 stars Reviewed January 7, 2012

We moved from the Hilton across the street mainly for the free parking, but were so pleased we did. The hotel itself is much nicer, with all the modern conveniences built in. We asked for a quiet room away from Bristol street as it can get quite noisy, and were well takencare of by Alex at the front desk. We also had dinner in The Savoy dining room which was wonderful. Anna seved our drinks & popcorn with paprika in the bar with drinks and it was fabulous! We will definitely stay here on our next trip. Our only complaint was that the pillow were too "big". They were just too uncomfortable for us but we didn't complain as everything else was great!

Room Tip: Choose a room in the back as the street in the front can be a bit noisy (especially during the holid...
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Stephani P about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
January 9, 2012
Stephani, thank you for making the switch to The Hotel Hanford. We are so pleased to hear that Alex was able to take care of you. Your compliments on the hotel’s décor as well as the review of your Savoy experience are appreciated and your kind words will be passed along to Anna. Please know we appreciated the time you took to write a review. We look forward to hosting you the next time you’re in the area!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“AWESOME, AWESOME, AWESOME!!!”
5 of 5 stars Reviewed December 31, 2011 via mobile

We travel a ton for hockey. The Hanford is by far the nicest hotel we have ever stayed in! We are definitely going back!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask GoalieDad29 about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
“A great value”
5 of 5 stars Reviewed December 27, 2011

I stayed for 3 nights and was very very pleased. Every staff member was friendly and genuinely intent on providing exceptional service. The room was quiet abd well appointed. The shower was amazing. Room service was food quality was adequate esp. since it was well-priced for a hotel where the prices are usually exorbadent. Free parking is a HUGE perk. I hope to stay there again.

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MomFromTheOC about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
December 29, 2011
It’s great to hear you had such a fantastic stay at The Hotel Hanford and were able to enjoy all our amenities like that of our free parking and dining services. We actually just recently rolled out a new menu produced by our Executive Chef, Chef David Fune. There has been such great feedback, so we are excited to hear you enjoyed everything as well. Moreover, please know we truly appreciate the time you took to post a review. Here’s to welcoming you back in 2012! Happy New Year!
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Pasadena, California
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Comfortable Stay!”
4 of 5 stars Reviewed December 14, 2011

I recently stayed at the Hotel Hanford using my Living Social Coupon I purchased at the beginning of the year. The rooms were clean however we had complain about our first room. It completely wreaked of cigarettes but Brian, front desk clerk, changed my room immediately. For a remodeled Holiday Inn, this was a nicely renovated hotel. I loved the rain shower!! My only complaint was the waitress that worked in the Savoy restaurant on site. She is EXTREMELY SLOW so if you don't have 1.5 hours for breakfast you're better off eating somewhere else. Other than that I enjoyed my stay!

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask SLMcKee about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
December 21, 2011
Thank you for your review as it’s such a delight to know that you were able to take advantage of our Living Social deal. It also pleases us to hear that Brian was able to be so accommodating in regards to your room change--we’ll be sure to let him know about your kind words. Please know your evaluation is held in high accord and will be passed on to the proper individuals. Again, thank you. We hope to have the opportunity to welcome you back to our hotel sometime soon. Happy Holidays!
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Los Angeles, CA
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“Only stayed one night, but it was a good experience”
4 of 5 stars Reviewed December 12, 2011

I'm only basing this review on a one-night stay, but I'd still say is a good hotel. My friends threw a holiday party in one of the party rooms so we booked a hotel room here so we could easily crash afterwards.

The service is very nice and friendly. The room is well appointed and clean and very modern. Really my only complaint is the one shared by other reviewers of this property... the A/C unit is WAY too loud! This seems to be the one thing leftover from the previous hotel (my guess).

Although it was December and we normally wouldn't run the A/C, we tried to keep it on just the fan in order to keep air circulating and still found it to be insanely loud. Our saving grace was that we were able to open the window just a crack. At least we were able to have SOME air coming into the room.

Oh and I forgot to tell the front desk upon check out that the drain in the bathtub was VERY slow so when we took showers it filled up with a lot of water.

Other than those two issues, we enjoyed our stay and would recommend it to other travelers.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask AztecsU2 about Crowne Plaza Costa Mesa Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamHotelHanford, Guest Relations Manager at Crowne Plaza Costa Mesa Orange County, responded to this review
December 20, 2011
We are so pleased that The Hotel Hanford was able to assist you by providing a comfortable place to stay after your friend’s party! It pleases us to hear that you found the room’s modern theme appealing and well appointed. The honesty you’ve provided in your feedback about the A/C units is appreciated and we’ll be sure to pass it along, as well as your comment about the shower drain. Thank you for taking the time to write a review about your experience as well as the recommendation to future travelers. Again, your feedback is appreciated and we hope to have the pleasure of seeing you again soon. Happy Holidays!
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Additional Information about Crowne Plaza Costa Mesa Orange County

Also Known As:
Crowne Plaza Costa Mesa Orange County CA
Address: 3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
Phone Number:
Region: United States > California > Orange County > Costa Mesa
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Costa Mesa
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hotel Hanford offers convenience, comfort and impeccable services for all of our guests. Our newly designed guest rooms are carefully, crafted, thoughtfully decorated and offer a level of comfort that rivals fine hotels and resorts around the world. Savoy, Restaurant and Lounge offers our guests creative interpretations of traditional cuisine with a touch of European style. Our outside Terrace is the perfect place to unwind and enjoy a cocktail under the stars. ... more   less 
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