I stay in Costa Mesa often for business as it is close to John Wayne Airport (7 minutes). Also close to Newport Beach for nice dinner options in evening.
I've gone back and forth between Holiday Inn Express and Best Western. Best Western has been consistently better, but always like the IHG points. But again this place fell short of Best Western.
The place was clean and updated. House keeping and grounds keeping are impeccable!!
Main reasons for dissatisfaction were 1) the guy working the desk the evening was just not welcoming. Maybe an off night for him (we all have those), but he is my second impression after walking up the building and seeing beautifully maintained grounds/ outside decor!! Just not as good as last time/ not welcoming feeling. 2) all chairs in the room were uncomfortable. The desk chair looked like the $30 desk chair you see at Walmart- cheap, flimsy, not comfy. The main upholstered chair was a 90 degree backed, uncomfortable chair. Maybe great for sitting on in a dining room or in an entry way while you put your shoes on, but nothing you want to sit in to relax and watch TV. 3) was the AC unit kicks out even though the room is still warm. Called the desk and "that guy" at the front desk said its an energy saving thing. I'm all for environmentally friendly, like turn it off when leaving the room for a few hours, I was uncomfortably warm. Also told the guy at the front desk that my window did not open, screen is busted blocking the window from opening at all.
Last time I stayed here it was good, but I had nicer people and more comfy chair.
I'm on the fence about coming back and trying again, or go back to the Best Western again????