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“Nice Hotel” 4 of 5 stars
Review of Hilton Orange County / Costa Mesa

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Hilton Orange County / Costa Mesa
3.5 of 5 Hotel   |   3050 Bristol St, Costa Mesa, CA 92626   |  
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Ranked #7 of 23 hotels in Costa Mesa
Victoria, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed August 31, 2013

Stayed here here for one Friday night with two teenaged children during a summer vacation to the greater LA area. Very large business hotel, front staff were extremely helpful, room was two double beds, spacious and clean. Parking is 19 dollars a night and is a 10 minute walk to the South Coast Plaza Mall. Rate was very reasonable for this type of Hilton. Would definitely stay here again.

Room Tip: High floor away from the elevators.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, September 3, 2013
Dear Gaber837:

Thank you for your compliments regarding our staff, spacious accommodations, and close proximity to not only the greatest shopping in Orange County, but a wide range of entertainment options, the most beautiful beaches in Southern California, and more!

The Hilton Orange County Costa Mesa strives each day to exceed the expectations of our guests and along with the numerous upgrades completed throughout the hotel, more and more travelers are taking notice that we're the best choice for Southern California visitors, whether for business or for leisure.

Once again, thank you for your review!

Sincerely,

Rob A. Gauthier
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Kenmore, United States
1 review
3 of 5 stars Reviewed August 26, 2013

The lack of tourist or areas of interest flyers in the lobby kind of surprised me. When I asked the concierge he almost seemed offended like the Hilton was above the Hollywood tourist thing. We really wanted or needed information on simple things like where is the beach or is the zoo nice. Things we ended up researching on the internet. The price for the internet was surprisingly high especially having to pay for each device and not just the service per room. With four internet devices even at a discounted rate was $40.00 a day. Parking was very nice the ramp was convenient, clean and secure. My wife and I where there for the Yellow Ribbon event and after the event we continued our stay into the next week. I was thankful the Hilton gave us the discounted military rate for the duration of our visit. This location compared to the other in the area seemed a bit run down and the value for the dollar even at the discounted rate was just not there. In retrospect we might have been better suited at a different location even if it meant paying the full rate. We travel often and have stayed at locations throughout the country and across the world from Africa to Russia.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, August 28, 2013
Dear Joseph M:

I am sincerely sorry you were disappointed in your stay here at the Hilton Orange County Costa Mesa. We greatly enjoyed having your group here at the hotel and received many compliments.

I am very apologetic that the staff member you questioned about area attractions failed to provide you with the information that includes over 200 major retail stores in the immediate area, the long list of entertainment venues including theatres, concerts, dining establishments, and of course, within minutes of some of the most beautiful beaches in Southern California and not too far from Disneyland, California Adventure, the Anaheim Angels baseball stadium, and a long list of other attractions, all within 45 minutes.

Our in-room literature also lists many of the area attractions, (but a brochure rack is no longer used in many hotels due to the material quickly becoming outdated and unsightly). In terms of the Internet charges, like most full service hotels around the country, we do charge a nominal daily fee for Internet usage and are continually reassessing the charge to insure it is correct and competitive. Please be assured our fee is below our comparable competition and we do offer complimentary Internet accessibility in the lobby area.

Though we receive many daily compliments about guest service that exceeds expectation, obviously we failed in this situation. I am truly apologetic we missed this opportunity to impress you.

Sincerely,

Rob A. Gauthier
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

This is a great hotel with terrific staff. The hotel has a shuttle to SNA airport and is located less then 300 meters from great shopping and restaurants. The rooms are very clean and the beds seem very new.
For those that like to run, the bike/jog path in Newport Beach is only 3 miles away. It is an easy run from the hotel 12 miles to the beach and back.
I highly recommend this hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, August 26, 2013
Dear Sean A:

On behalf of the staff and myself, thank you for noting some of the amenities the Hilton Orange County Costa Mesa offers our guests. Having just completed an extensive refresh of much of the hotel, with more on the way, we are striving to provide Southern California visitors the best in services, guest rooms, and location.

With the best in retail shopping within a five mile radius; near a diversity of restaurants and entertainment;all the major business centers in the area, as well as some of the most beautiful beaches on the Newport Coast, the Hilton Orange County Costa Mesa is the best choice for business or leisure travelers.

Thank you once again. We hope you come back soon!

Sincerely,

Rob A. Gauthier
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Seattle, United States
1 review
4 of 5 stars Reviewed August 21, 2013

Accommodations were clean, beds very comfortable, food is good, bar is excellent, as well as the pool. Missing a Business Center/Data Center to print out boarding passes or documents. Otherwise, convenient location for the Newport Beach area.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, August 23, 2013
Dear Gloria A:

Thank you for your review. We appreciate your notice of the great location, near so much in the area- shopping, restaurants, entertainment, beaches, and all the major business centers. And, of course, John Wayne Orange County Airport is close by, but far enough away for us to not feel like an "airport hotel".

We've done a lot to bring the hotel forward with upgraded, well appointed accommodations and our beautiful new Concierge Lounge. In the near future, our new and technologically advanced Business Center will delight and surprise our guests with its many features. Please come back and see it and more in the coming months.

Once again, thank you for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A Gauthier
General Manager
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Laleham
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 21, 2013

Stayed at this hotel a few times over the last 5 years as a base for Costa mesa. An older hotel, but well maintained, clean and professional/helpful staff.

The rooms are also a good size and well laid out,and never had an issue with cleanliness etc.

There are two kinds of room that i have stayed in. the front rooms tend to be larger and overlook the main road. The others are at the back, and are slightly smaller bt have a balcony and sliding door - though they do overlook the multilevel car park.

One word of warning - get a room at the end of the corridor and away from the lifts as you can hear a lot of noise from the lifts and corridors.

The restauarnt and bar is very good with good choice of food. As you are on bristol street though, there are literally dozens of various restaurants within walking distance - or better still, a few minutes in the car.

Also, you are very close to the huge Costa mesa mall.

Overall, a very good hotel, and wouldn't stay anywhere else in the area.

Room Tip: get a room away from lifts - preferably end of corridor.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, August 22, 2013
Dear Steve H:

Thank you for being a happy, loyal Hilton Orange County Costa Mesa guest. On behalf of the staff, I'm happy to hear how much you enjoy our hotel, as well as everything the area offers- shopping, great restaurants, a wide range of entertainment, convenience to the area business centers, and so much more!

Once again, our sincere appreciation for your consideration and great review. We look forward to your return soon!

Sincerely,

Rob A. Gauthier
General Manager
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Los Angeles, California
Top Contributor
110 reviews 110 reviews
24 hotel reviews
Reviews in 46 cities Reviews in 46 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 18, 2013

We used this hotel as our base for a quick OC getaway. We were upgraded to executive level which offered snacks in the afternoon and an excellent breakfast. Rooms were nice and quiet. Bed was okay not great (can't all Hilton's use Doubletree beds?)

Staff was friendly. Downstairs bar/lounge area was comfortable to catch a game or relax after a day on the go. Pool area was refreshing but our last summer day was crowded with a group that decided the Palm tree planters were a good diving board.

Good hotel for the rate and enjoyable with an upgrade.

Room Tip: Do not get rooms close to pool if you can.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, August 20, 2013
Dear Spi_kids_LA:

Thank you for taking the time to review the Hilton Orange County Costa Mesa. I'm so sorry you didn't enjoy our new Hilton Serenity Beds, Hilton's most upgraded hotel bed product. Our guests have been very welcoming of the comfort of the bed. I'm so glad you enjoyed the Bristol Palm lounge area and some other amenities the Hilton offers our guests.

Summertime is a great escape for families to enjoy all the area offers and we're so happy to host so many family events from June through August here at Hilton Orange County Costa Mesa. Thank you for letting us know that we need to move some things around at the pool to discourage those not being thoughtful (or even smart) about their conduct in the pool area. I'm sure if the staff had witnessed what you saw or if they'd been told about it, corrective action would have occurred immediately.

Once again, thank you for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A. Gauthier
General Manager
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London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 14, 2013

Great place to stay, rooms are spacious and comfortable. I went with a group of people and the factilities were excellent and the location was great. The staff were friendly and helpful especially when it came to booking restaurants. I would certaintly recomend this hotel to anyone looking to stay in orange county.

Room Tip: Ask for rooms on 7th floor to take advantage of the lounge
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, August 16, 2013
Dear Liam S:

Thank you for your review and for noting that our guest rooms are spacious and that we offer such a convenient location. We've recently completed an extensive redo of much of the hotel, adding great new amenities including the concierge lounge.

With close proximity to so much the area offers including great restaurants, beautiful beaches, a wide selection of shopping and entertainment venues; within minutes of all the major business centers and convenience to Orange County John Wayne Airport, the Hilton Orange County Costa Mesa Airport is the best choice for Southern California visitors for business or leisure.

Thank you once again for choosing the Hilton Orange County Costa Mesa.


Sincerely,

Rob A. Gauthier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Orange County / Costa Mesa

Address: 3050 Bristol St, Costa Mesa, CA 92626
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Costa Mesa
#4 Family Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Orange County / Costa Mesa 3.5*
Official Description (provided by the hotel):
The Hilton Orange County/Costa Mesa Hotel is located in the heart of the OC within walking distance to internationally acclaimed South Coast Plaza Shopping Center near beaches, arts, and other popular attractions. ... more   less 
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Also Known As:
Hilton Orange County / Costa Mesa Hotel Costa Mesa
Hilton Hotel Costa Mesa
Hilton Costa Mesa
Costa Mesa Hilton
Hilton Orange County / Costa Mesa CA

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