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“Very good value for the price” 4 of 5 stars
Review of Hilton Orange County / Costa Mesa

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Hilton Orange County / Costa Mesa
3.5 of 5 Hotel   |   3050 Bristol St, Costa Mesa, CA 92626   |  
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Ranked #6 of 23 Hotels in Costa Mesa
Nassau Bay, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very good value for the price”
4 of 5 stars Reviewed July 2, 2013

This hotel was very clean, very comfortable, and had a nice amount of options for food inside and outside of the hotel. Many local retail shops and restaurants within easy walking distance, and a very convenient shuttle to the mall.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, July 4, 2013
Dear Rachel F:

On behalf of the staff and myself, thank you for choosing the Hilton Orange County Costa Mesa. We appreciate your comments about our great location and transportation, with convenience to everything the area offers visitors to Southern California. Whether for business or pleasure, we're minutes from John Wayne Orange County Airport; the great shopping at South Coast Plaza Mall with over 250 boutiques and 30 dining establishments and nearby Fashion Island; plus a wide range of entertainment venues; the most beautiful beaches in Southern California and close proximity to the major centers from Irvine to Costa Mesa/Newport to Santa Ana and Tustin.

Thank you also for noticing our efforts to provide well appointed accommodations and services guests appreciate and look forward to experiencing including our newly redone spacious guest rooms, the Bristol Palms restaurant and lounge, 24 hour room service, as well as the inviting outdoor pool & spa and our fully equipped exercise facilities.

Thank you once again for staying at the Hilton Orange County Costa Mesa and look forward to your return!

Sincerely,

Rob A. Gauthier
General Manager
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543 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Malibu, California
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2013

Things to know: rooms are really nice, bed very comfortable. Exec lounge on concierge level serves a great breakfast, lots of choices. Sbux in lobby, plus a nice gift shop with everything you need, they nick you like 21 bucks to park, pretty standard. Compared to the Westin just down the street this hotel a really great value. Big, kind of old fashioned lobby, nothing worth noting. Gym pretty nice. Summary...clean, good rooms, great value.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, July 2, 2013
Dear Murphysjsr:

Thank you for your comments regarding your recent stay at the Hilton Orange County Costa Mesa. On behalf of the staff we are appreciative you noticed all the great additions and upgrades we've made and are continuing to make here at the Hilton. From our beautifully appointed, extra large guest rooms with balconies to the expansive breakfast buffet featuring delicious items like eggs cooked to order and Belgium waffles in the Bristol Palm restaurant, the Hilton strives to please our guests.

Our location is perfect for visitors to Southern California for business and for pleasure, with close proximity to all the area offers-shopping, entertainment, the major business centers with 5 miles, and the best beaches along the Newport coast.

Once again, thank you for choosing the Hilton Orange County Costa Mesa.

Sincerely,

Rob A. Gauthier
General Manager
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Los Angeles, California
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 27, 2013

Was here for one night for a one day workshop, room is spacious and clean, internet was included because of conference rate, however, was charged parking though the organizer told me that it's included in the rate. Overall, pretty good for the location.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, June 27, 2013
Dear Cakewalk2011:

On behalf of the staff, thank you for being our recent guest at the Hilton Orange County/Costa Mesa. It's ashamed you were unable to stay longer and enjoy our close proximity to so much Southern California offers visitors. Within minutes of Orange County/John Wayne Airport, without being at the airport; just down the street from luxury shopping at South Coast Plaza and Fashion Island; convenience to all of the area's major business centers and entertainment; near the most beautiful beaches of Southern California.

We sincerely appreciate your acknowledgment of our new, spacious and beautifully appointed guest rooms.

Thank you once again for choosing the Hilton Orange County/Costa Mesa and come back soon.

Sincerely,

Rob A. Gauthier
General Manager
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Gig Harbor, WA, United States
1 review
5 of 5 stars Reviewed June 26, 2013

I had one of the best salads and a great meal at a Banquet held at the hotel. The room was very nice , big and full equiped. Such an easy trip from the John Wayne air port. Pick up was easy to find and delivery was timley and the return was on time.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, June 27, 2013
Dear Robert H:

Thank you for acknowledging the key benefits of your recent stay at the Hilton Orange County/Costa Mesa. On behalf of the staff, it was our pleasure to be your host. We are working hard to provide the highest quality in services and amenities; our guests' positive reviews keep us on track!

I hope your travels bring you back to the area and to the Hilton Orange County/Costa Mesa very soon, in the meanwhile, thank you once again.

Sincerely,

Rob A. Gauthier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 49 cities Reviews in 49 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 25, 2013 via mobile

Classic good Hilton experience. Great customer service, breakfast buffet wonderful, good workout facilities & nice executive Honors lounge. Paying for parking in a suburb is a bummer, the air conditioner was not working and average room amenities. All in all a satisfactory stay for business.

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, June 26, 2013
Dear IKE48:

We appreciate your critique and while you provided an overall satisfactory, it is unacceptable to us that you did not fully enjoy the great amenities and services of the Hilton Orange County/Costa Mesa. It is concerning that you indicated your A/C didn't seem to work. While unfortunately these issues sometimes arise, our staff is diligent in providing quick and efficient solutions to any guest issue when we're informed. You did not indicate whether you reported the issue and/or our ability to quickly solve the problem before it caused inconvenience, but I sincerely apologize.

In regard to the parking fees, as with our key Four Diamond competitors in the area, we do charge a fee for parking, but I can assure you, less than any other hotel in Costa Mesa.

Thank you once again for choosing and recommending the Hilton Orange County/Costa Mesa.

Sincerely,

Rob A. Gauthier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, United States
1 review
5 of 5 stars Reviewed June 24, 2013

Hotel was beautiful, clean, and staff was very polite. We enjoyed the location being close to retail shopping, groceries and fine dining. The pool area was quaint, with the hot tub secluded away from the pool and plenty of tables to enjoy an early breakfast or snacks later in the day. Thoroughly, a delightful stay!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, June 26, 2013
Dear Pauly H:

Thank you so much for your commentary about the Hilton Orange County/Costa Mesa. I could not have said it better- well located and in close proximity to everything! Great pool and spa, providing an oasis in the city! And just to add, our spacious guest rooms are newly updated; we offer 24 hour room service, a great restaurant and lounge, the Bristol Palms and lastly, look forward to your return in the future!

Best wishes,

Rob A. Gauthier
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 23, 2013

Agree with other reviews, this hotel has average rooms and facilities, but charges ridiculous rates to selff park ($21/night) and for internet ($14/day) and no breakfast included. Plenty of better options on the area.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob G, General Manager at Hilton Orange County / Costa Mesa, responded to this review, June 24, 2013
Dear rshwietzer:

Thank you for taking the time to complete a Trip Advisor critique. We are sorry you found our full service hotel with upscale amenities including spacious, newly redone guest accommodations, 24-hour room service and popular Bristol Palms Restaurant & Lounge, as well as fitness center, beautiful pool, and spa not to your liking.

Like all other Four Diamond hotels in the area, our convenient parking area is at a fee, but less than our competitors as is the in-room internet service (complimentary in the lobby areas). Unlike limited service motels, upscale hotels in key metro areas often charge upwards to $40-$50 per day for parking and over $20 per 24 hour period for internet access. Here at the Hilton Orange County Costa Mesa we've done our best to minimize those additional charges, while offering the amenities and services our guests enjoy and always positively comment on.

As one of the highest rated Hilton Hotels, we continue to add, refine, and improve and will certainly take your comments to heart.

Best wishes,

Rob A. Gauthier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orange County / Costa Mesa

Address: 3050 Bristol St, Costa Mesa, CA 92626
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Costa Mesa
#5 Business Hotel in Costa Mesa
#7 Romantic Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Orange County / Costa Mesa 3.5*
Number of rooms: 485
Official Description (provided by the hotel):
The Hilton Orange County/Costa Mesa Hotel is located in the heart of the OC within walking distance to internationally acclaimed South Coast Plaza Shopping Center near beaches, arts, and other popular attractions. ... more   less 
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Also Known As:
Hilton Orange County / Costa Mesa Hotel Costa Mesa
Hilton Hotel Costa Mesa
Hilton Costa Mesa
Costa Mesa Hilton
Hilton Orange County / Costa Mesa CA

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