The rooms are very comfy but - I'm not happy at this hotel. Service is negligible. They claim to have a restaurant and there is one - but not open. Instead, it is hit or miss service in the bar. Previously undisclosed $21 per night parking charge....as if anyone walks in OC. It would be more honest to include parking in the room charge so that you could make an informed choice. Although they claim to have free wi-fi, you can't have it unless you are an Honors Rewards member. You can't even get to the Honor's rewards site to sign up unless you are already a rewards member. Finally, even though I let the desk know I was unhappy on my prior stay with service/internet, I was given a "wonderful" room next to the elevator with a view of the filthy skylights. Way to turn around customer dissatisfaction.