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“A Very Comfortable Stay” 4 of 5 stars
Review of BEST WESTERN PLUS Newport Mesa Inn

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BEST WESTERN PLUS Newport Mesa Inn
3.0 of 5 Hotel   |   2642 Newport Blvd., Costa Mesa, CA 92627   |  
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Ranked #4 of 23 Hotels in Costa Mesa
Murrieta, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“A Very Comfortable Stay”
4 of 5 stars Reviewed April 26, 2013

The Best Western Newport Mesa Inn was a nice find. The hotel is very clean and despite its location (next to the freeway and John Wayne airport), it was very quiet and comfortable. Wifi access left much to be desired, but overall the hotel was very good. Would stay here again and again and...

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

Traveler rating
    101
    71
    24
    14
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Scottsdale, Arizona
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 22, 2013

I had the great mis-fortune to obtain this hotel from a Priceline "Name Your Price". FYI: I have had it with Priceline over-rating properties and failing to provide critical information. I no longer use Priceline. i also question the Plus designation by Best Western. This property is in a very busy location as far as traffic and road noise is concerned and access to the hotel and parking is quite difficult. The facilities and rooms are all right, but nothing special. The front desk seemed clueless about everything - basically "throws the key at the guest and disappears". The manager was downright rude. A major complaint is the construction that was underway - at the front entrance- completely blocking access to the hotel and parking (there is no place to stop or park on the busy street). This should have been disclosed when the reservation was made!!! The hotel refused to cancel the reservation and refund to my credit card because: "the construction was not their problem, it was being done by the city." It's not clear that the customer should suffer? Access to the hotel was a big issue. This Manager handled everything very poorly. It reflects poorly on the hotel as well as Best Western.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
najekhlas, Manager at BEST WESTERN PLUS Newport Mesa Inn, responded to this review, April 24, 2013
Dear Scott,

Thank you very much for completing the survey regarding your recent stay at our property.
On behalf of our entire team, would like to apologize for not exceeding your expectations. We would like to know your full name and date you stayed with us as we could not locate the record to show your stay. Furthermore, could you please help us the name of our front desk agents who were on duty and tel us about why they were rude and how the Management was was involved as we do not have such experience at all. Irvine Water district did have some construction in the month of Jan/Feb which they did not block the driveway or create any problem during our guests movement and they were very helpfull.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Naj Ekhlas
General Manager
Best Western Plus Newport Mesa Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 22, 2013

We stayed here for 3 nights in mid April. The location was perfect as we were visiting family in both Irvine and Costa Mesa. The rooms were clean, recently updated and fairly quiet. The breakfast was what you would expect for a mid price hotel chain. The room had all granite counter tops, a microwave, small fridge and one cup coffee maker as well as a large screen tv. The wi-Fi worked well and there were plenty of plugs to charge devices. The USA Today was available daily. We did have someone try to scam us by phone during our stay, but a quick call to the front desk verified that it was indeed a scam. So if you get a call in your room saying the hotel has "lost" your reservation info, just tell them you will go down to the front desk to straighten it out.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013

This was our second stay at this hotel. The price was very reasonable, the decor was clean and new, the room size was good with a little fridge and coffee, and the wireless internet was relatively fast. Hot breakfast was very good value. Aside from the location being a bit out of the way and tricky to get to, though in a safe area (not a problem with GPS, though) this is a very good place to stay for a family.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 15, 2013

My mother and I were seeing Wicked at the Performing Arts Center and chose this hotel based on previous reviews. The location was perfect, just a couple of miles from the show, and right off the 55 fwy. The room was nicely appointed with a flat screen tv, desk, fridge, microwave, and updated decor. It was very quiet, and had inside corridors. The breakfast was a cut above most freebies with real scrambled eggs (as opposed to the flat medallions), sausage, toast, bagels, cereal, fruit, and not so great pastries. The staff was friendly and check in seamless. All in all a good value for the area at 89.00/night.

Room Tip: We had room 107 and it was just fine!
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 12, 2013

The hotel itself is very nice and clean, we would definately stay here again for the "hotel" part again. Easy access parking, elevator very nice decor throughout lobby, public space and the rooms.
But we booked this hotel because we like to laze around on holidays in the morning, my son is not a morning person, he does not want to run for food before he is ready to and by this time his mom is ready for lunch............the "all-american breakfast" turned out to be cold "churzo eggs, some kind of a sausage pattie, and cold panfries. A cup of coffee was a battle for some as no cups either day (the attendant would rather explain to the poor lady looking for a cup of something "hot" how all the cups moved into the hotel rather than GET a CUP) were available?
In a food environment cleanliness and organization are a requirement for safe operations and happy clientele, this had neither.
If you are looking for a place to stay, quiet, clean, easy access to transportation routes, this will meet your needs very well, do not book it for the complimentary breakfast.........
Oh ya almost forgot, the cleaning ladies here are the most cheerie I have ever encountered, I do not think I have seen smiles so broad and cheerful.......
Happy travelling.........

Room Tip: Beautiful nights sleep..........
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Elsinore, California
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 7, 2013

We recently stayed here since I was having surgery at nearby Hoag Hospital and since we live far away chose this motel for our stay, and we were not disappointed. We stayed here 3 nights. The rooms are quiet, we had noisy neighbors one night, one call the front desk was all it took to quiet them down a little(certainly not the hotel's fault). Rooms are very clean and smell nice. Bedding was nice and fresh. Bathroom had granite countertops, shower was lined with granite, the bathroom was very nice. Room had a refrigerator with a nice extra countertop next to the bathroom door. We stayed in one of the third floor rooms, and they gave us a little basket of apples, water and granola bars. Bathrobes and slippers were a nice bonus. TV was large with many channels. I never made it down to breakfast, but the rest of my family did and they said it was average and changes a little every day. They were nice enough to make some scrambled eggs for me and allow my husband to bring them up to the room. Front desk staff is very nice. We checked out other hotels in the area and finally settled on this one and we are very glad we did, we would definitely stay here again.

Room Tip: Ask for one of the third floor rooms and they might upgrade you. Ask for a room on the west side of...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Newport Mesa Inn

Address: 2642 Newport Blvd., Costa Mesa, CA 92627
Phone Number:
Location: United States > California > Orange County > Costa Mesa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Costa Mesa
#5 Family Hotel in Costa Mesa
#8 Business Hotel in Costa Mesa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Newport Mesa Inn 3*
Official Description (provided by the hotel):
Best Western Plus Newport Mesa Inn offers you a world of comfort in our stylish, meticulously maintained rooms. Our spacious rooms come with Deluxe King-sized Bed, Office desk and Reclining Chair. Two queen-size beds or with private Jacuzzi are also available. All rooms have HD TV with complimentary movie channels, Coffeemakers, ironing boards, hair dryers. Start the day with Complimentary Full-hot Breakfast. Stay connected with Complimentary wireless high-speed Internet Access throughout the hotel. Located between Irvine, Costa Mesa, Newport Beach. Across from Orange County Fairgrounds. Close to Irvine Business Centers, John Wayne Airport, South Coast Plaza Mall. ... more   less 
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Also Known As:
Best Western Plus Newport Mesa Hotel Costa Mesa
Best Western Costa Mesa
Costa Mesa Best Western
BEST WESTERN PLUS Newport Mesa Inn Costa Mesa, CA - Orange County

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