I had the great mis-fortune to obtain this hotel from a Priceline "Name Your Price". FYI: I have had it with Priceline over-rating properties and failing to provide critical information. I no longer use Priceline. i also question the Plus designation by Best Western. This property is in a very busy location as far as traffic and road noise is concerned and access to the hotel and parking is quite difficult. The facilities and rooms are all right, but nothing special. The front desk seemed clueless about everything - basically "throws the key at the guest and disappears". The manager was downright rude. A major complaint is the construction that was underway - at the front entrance- completely blocking access to the hotel and parking (there is no place to stop or park on the busy street). This should have been disclosed when the reservation was made!!! The hotel refused to cancel the reservation and refund to my credit card because: "the construction was not their problem, it was being done by the city." It's not clear that the customer should suffer? Access to the hotel was a big issue. This Manager handled everything very poorly. It reflects poorly on the hotel as well as Best Western.