we were treated wonderfully by the staff, especially Omar was very personable and took good care of us. the room was very clean and spacious, beds were comfy, beautiful decor and updated. the ladies at the desk were helpful and friendly. i walked over to the breakfast area at night to get a soda, i was told the woman was in the kitchen, i called her from the doorway to the kitchen and was shocked at how filthy it was. we did go down to breakfast, food was disappointing, eggs were room temperature and was told they ran out of bacon, pastries tasted stale . the woman working there was very abrupt and had a bad attitude, unprofessional and told us she had to start cleaning up when it was 45 minutes til breakfast was over.

Just wanted to report that my family of 6 adults and 4 kids thoroughly enjoyed our stay at the Newport Mesa Best Western for a week (3 rooms). The hotel staff was friendly and helpful and the rooms were clean and quiet. There was even a coin laundry center near our rooms! We were located near the fitness center and pool so the kids were happy. Free wifi and free breakfast made the adults happy. Francesca's Restaurant on site provided a hot breakfast every day in a pleasant environment. It would have been nice to have waffles available but there were several other choices. We were in town for a wedding and our relatives live in Newport Beach. The hotel was convenient to the freeway system which was wonderful for sightseeing and our relatives. All in all we would definitely stay again at Newport Mesa Best Western Plus!

We were given a disabled room when I'm sure there are other rooms available since its on a Wednesday night in October and the parking lot wasn't full. We asked if they have a king size bed room available and instead of saying we can switch you to one, he answered with a question if we wanted a king bed like he didn't want to switch so I said never mind when. We were tired and it was late and just wanted to go to sleep. When we got arrived to our room, #133, we weren't too please because it was right off the lobby and afraid it would be noisy in the morning. Walked into the room and it was musty. The bed and sheets seems old. I walked into the bathroom and realized it was a wheelchair accessible room with a roll in shower. Its midnight, and we did not want to pack our things to switch rooms... only to regret it. Starting at 6 am we start hearing the noise, car traffic out in the road, ppl walking by, doors slamming, etc. To top it off both of us had a restless night despite we were tired. Idk if its a vibe in the room or that things are dated that made us uncomfortable with the noise.

Well located, clean room, warm swimming pool, kind people, nice breakfast, near University of California in Irvine, only few minutes from Disneyland, Spectre Mall, golf courses, wonderful beaches, etc... The wi-fi coverage need to be improved and boosted.