I tried everything I could to convince myself to give this place at least a two-star review, but it just wasn't meant to be. I thought about the one friendly front desk employee that I was helped by twice, but that wasn't enough (the man that checked me in was awful). I thought about the fact that they are clearly still working to renovate the hotel, but again, not enough (this place should be closed, fully renovated, then reopened). Honestly, that was really all it had going for it.
I won't remember everything it didn't have going for it, but here are some of the highlights. My biggest complaint - no air conditioning in the rooms (or at least ours). We had to keep the windows and drapes open, which opened right to the walkway out front our room. The second biggest complaint was the internet access. The wireless access is limited to 254 connections at any one time. I don't know how many rooms there were at this hotel, but it's not small. And, each room is likely to have more than one device connected to their wireless. Anyone that has their phone to connect to unprotected wireless networks automatically would be taking up an opening. Plus, once you were connected, it was slow and you'd eventually be kicked off. Not good.
Other lesser complaints included the really old windows that didn't latch - you had to rely on the locks behind the windows to keep the room from being broken into.
This hotel advertises as a suite only hotel. Sure, the rooms are pretty big for the San Francisco area, but you're not in San Francisco and providing a plate, cup and two sets of silverware does not make a suite. Other than that, there was no difference than any other hotel room. A fridge and microwave, that's it.
The bathroom was very small, barely any counter space around the sink.
The walkways were literally falling apart. You could see the warped plywood that was all that was protecting you from death.
The elevator was incredibly scary.
Lastly, it is advertised as a "luxury" hotel. There is nothing luxury about this hotel. It's fine. It's relatively clean, but it is not the least bit luxury. DO NOT BE FOOLED BY THE PICTURES. They have taken pictures of a few things they have renovated. The rooms have new bedding and a new bathroom sink, but that was all that was renovated. Maybe they'll keep working on it, but the advertising and wireless access tells me they don't really care about their customers and will keep doing only what is necessary to keep the place from falling apart.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for choosing the Marin Suites Hotel as your hotel destination when traveling to the Corte Madera area recently. Your comfort and experience are very important to us and we try to exceed guest expectations during each stay.
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I do sincerely apologize that you had a less than satisfactory stay during your trip this September. I do regret that you experienced some heat issues during your stay – we have been experiencing abnormally high temperatures this week – air conditioning is usually not needed in our area. As Mark Twain said, “The coldest winter I ever spent was a summer in San Francisco.”
We were also experience some construction work to replace our hotel walkways, so unfortunately they were in this a construction phase during your visit, yet I do assure you that they are safe during this time – and they will be very beautiful in a short time when this project is complete.
We are in fact in all-suite hotel – the majority of our rooms have separate living rooms and full kitchens; your reservation was made for our smallest size room, a Studio suite, which is standard set-up for a Studio style suite at an all-suite property. I am also looking closely into some of the other potential issues you pointed out, such as the internet availability and the windows – these are new comments to us – that we will have to do further research and follow up on.
We do regret that you did not have an experience that met with your expectations, and do hope that you will give us a second chance in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.