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“Ok Hotel with Great Service” 4 of 5 stars
Review of Loews Coronado Bay Resort

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Loews Coronado Bay Resort
4.0 of 5 Resort   |   4000 Loews Coronado Bay Rd., Coronado, CA 92118   |  
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Ranked #5 of 19 Hotels in Coronado
GreenLeadersSilver level
Seattle
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Ok Hotel with Great Service”
4 of 5 stars Reviewed August 21, 2013

The hotel was okay and location was a bit remote. However, the service was excellent!!! The concierge desk could not be more helpful. The front desk was also very helpful during our stay. The service more than made up for the quality and appearance of the hotel.

Room Tip: Ask for building 1, 2 or 3.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason M, Front Office Manager at Loews Coronado Bay Resort, responded to this review, August 25, 2013
Thank you for your feedback regarding your recent stay with us at Loews Coronado Bay Resort. It’s wonderful to hear of your experience with our great staff here at the resort. They take pride in providing exceptional service especially concierge who try and customize every guest experience to the individual party. We look forward to welcoming you back soon.
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1,844 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
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Chicago, Illinois
Top Contributor
50 reviews 50 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed August 18, 2013

How is it an upgrade to get a room by the pool with noisy kids? I was there for a professional meeting, and the distances between rooms were annoying, and the screaming kids were annoying, and the access to the beach was less than appealing. Expensive cab ride from the airport, and you feel pretty trapped. The room was nice enough, and the staff are friendly, but there must be better places to stay in Coronado...

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 18, 2013

Excellent quiet location on a section of Coronado Island a few miles south of the Hotel Del and the central village. The hotel is on the Bay adjacent to a marina but is very close to the beach. The hotel has a golfcart shuttle over to the beach. The views of the Bay and Marina from almost every part of the hotel are truly spectacular. There is an outdoor deck adjacent to the bar and lobby that looks out over the water to the bridge and skyline..great for drinks and bites in the afternoon. The Lobby and sitting areas are comfortable and spacious. Staff are very friendly and welcoming and ready to help with anything.

Pool area is beautiful with great views and excellent service from outdoor bar and grill. There is an outdoor Taco bar as well. Bunch of kids activities. The Marina has boats and sailboats and bikes and Gondola. We took an evening Gondola trip which was fun...wine and appetizers. There are three well maintained Tennis Courts. The fitness room has good cardio equipment, dumbells, and a couple of cybex machines but little else. There is a small room for Yoga and Spinning classes. There is a spa but we didn't use it this trip.

As far as food and bev they had an interesting feature. There is a twenty four hour open-plan high ceilinged brightly lit deli bar where you can get salads, sandwiches, baked goods, bottles or glasses of wine to eat there or take to your room or out on the decks. Their fine dining spot, Mistral, is a beautiful space with amazing views and good dishes.

If you are traveling with a dog , this is your place. They cater to them and are very welcoming. There are water bowls and treats as soon as you get out of the car at the main entrance. Dogs are allowed in lobby and on decks. There are many areas to walk with lawns and benches and water views.

The rooms and bathrooms are very nice, fairly roomy, and clean, with balconies and good views. They have suites and cabanas but didn't get to see them this trip. Some of the cabanas look very private and are situated right on the water with private views.

Drawbacks...10 dollars to use the fitness room, 25 to thirty dollars for parking, fee for wireless, very high fee to use one of their computers if you didn't bring one.

Overall a marvellous, quiet, relaxing place. Incredible if you have a dog.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason M, Front Office Manager at Loews Coronado Bay Resort, responded to this review, August 25, 2013
Thank you for your detailed review regarding your stay with us at Loews Coronado Bay Resort. I’m happy to hear of your wonderful experience during your visit and that you were able to enjoy it with your four legged friend. We take pride in providing wonderful service even for our K-9 guests. We look forward to welcoming you back soon.
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Atlanta
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 17, 2013

The BEST customer service. Always greeted, some by name. Zeke was amazing. While cleaning outside he greeted me and asked if he could get me some water. Lemon? Always friendly. Lots of activities, all kinds of watercraft. Have never seen Gondolas except Venice and Vegas. Neat.

Room Tip: Book far in advance; If you dont have kids bottom floor is not good. Lots of stomping around.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason M, Front Office Manager at Loews Coronado Bay Resort, responded to this review, August 25, 2013
Thank you for your detailed review regarding your stay with us at Loews Coronado Bay Resort. Your kind words regarding the friendly service Zeke provided will definitely be shared with him as I know he takes great pride with his guest interactions. Myself and Zeke look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Arkansas
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 15, 2013

We just returned from our trip to Loews Coronado. As expected from a Loews, the service was outstanding! The beach shuttle drivers, front desk staff, housekeeping staff, engineering, waitresses, telephone operators, etc. were all amazing! Unfortunately the hotel and amenities didn't equal the service. The property is aging but well kept up.

Room -- Room and bathroom were spacious. Beds and pillows were good. The shower is tiny but there is a large bathtub. Our shower leaked and we constantly had to keep towels on the floor to soak up the water. Kuerig in the room is a nice touch but ours didn't work (but was replaced once I called). There is a patio on the 1st floor around the pool but it doesn't have access to the pool. Note: rooms by the pool will hear a lot of pool noise at night!

Amenities -- My daughter enjoyed the scavenger hunt and free cookie and both movie nights but I was disappointed in the movie night at the pool. The screen was tiny and only 20 or so chairs could watch the movie...luckily we were there early. It was cold out so hot chocolate and coffee would have been welcome instead of cold drinks. You must take a shuttle to the beach...but towels, beach chairs, sand toys, etc. are all available at the beach for no charge. Although cold, we enjoyed searching for shells and sanddollars each day. Beware -- nights are cold so take a jacket!

Parking -- Self parking is $25 a day. Steep price but easy access to rooms as parking is under each building.

On my next trip to San Diego, I won't stay at Loew's or Coronado Beach. It's just not worth the money. For an adults only trip, I would stay in the Gaslamp District. For a family trip, I would choose another property inland.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 15, 2013

Our annual trip to Coronado continues to amaze as this Loews Resort is constantly changing for the better. The property is beautiful while extending out on it's own peninsula and marina and perfectly accessible to the beach and activities surrounding.

The superb quality of the facility and services are dwarfed by the overwhelming attention to hospitality provided by the staff. Rarely do you see a staff this well prepared and eager to make your stay comforting. The overall disposition of the personnel is a true sign of a well managed operation. Simply put; These people love their jobs which translates to the essence of hospitality, a rare find in this world of mediocrity and complacency.

Room Tip: Upgrade to one of their suites. The added room and view is well worth the slight difference.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 12, 2013

Obviously, we love this place since we keep coming back every summer. But I do agree with another poster who said the hotel seems to be in the middle of an identity crisis right now. When we started staying there almost a decade ago, there were so many kid/family friendly organized activities like mad science and pizza making workshops for the kids, basketball pick up games on the courts and family bingo. All are gone now. In their place, they are adding more and more adult organized activities like wine tasting and such. The lobby of the hotel went from a breezy beach feel, to a sleek contemporary look, more suitable to conference goers than families. But the location keeps us coming back. We like the secluded feel at the end of the island.

The glitches in service we encountered last year are definitely gone. We had the best service this year that we have ever had. Two of the pool wait staff really stood out to us, Manny and Allan. A big shout-out to those two guys for delivering 5-star service every day we were there. The beach workers also did a great job, the shuttle was readily available and they seem to have loaded up on more beach amenities like, chairs, boogie boards, etc.

We tried to book the resident "tennis pro" but for a lesson, but our call was never returned. Most of the advertised sports activities that are listed in the brochure, are not really what they claim to be. For example, "water basketball" games is just a hoop by the pool. There is nothing organized by an activities director like at other Loews hotels. Pretty lame. I truly hope they bring back some of the more family-oriented activities, especially BINGO. We were looking forward to playing this year, it's so hokey but fun!

All-in-all we will be back. For us it's all about the location.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Loews Coronado Bay Resort

Address: 4000 Loews Coronado Bay Rd., Coronado, CA 92118
Phone Number:
Location: United States > California > Coronado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Coronado
#1 Green Hotel in Coronado
#2 Top resorts Hotel in Coronado
#2 Business Hotel in Coronado
#2 Family Hotel in Coronado
#2 On the Beach Hotel in Coronado
#5 Romantic Hotel in Coronado
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Coronado Bay Resort 4*
Number of rooms: 440
Official Description (provided by the hotel):
Centered between the Pacific Ocean and Coronado Bay, Loews Coronado Bay Resort epitomizes the true Southern California lifestyle. We are pleased to announce completion of a comprehensive redesign of our lobby, Bay Terrace, Cays Lounge, Market Cafe and Market-to-Go. Taking full advantage of the resort's waterfront location, the new design artfully combines San Diego's sun and surf with the casual charm of southern California. ... more   less 
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Also Known As:
Loews Coronado Bay Hotel Coronado
Loews Resort
Loews Bay Coronado
Coronado Loews
Lowes Coronado
Coronado Bay Resort

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