My husband and I were booked into this hotel as the last stop of our three week road tour of the US. This was the hotel we were most looking forward to staying in. On the website it looks incredible. The reality is that it is absolutely nothing like this.
When we turned up the valet parking was absolutely chaotic. One valet went off with our keys despite the fact that we said we would be self parking. What an absolute rip off the parking was, whether you decided to self park or use valet parking. We checked in late afternoon and unbelievably there was only one person working at the check in desk. We had to wait for ages.
We were not disappointed with our room, although the view was not great over the swimming pool and could potentially have been extremely noisy. The room was very large, clean and the bed comfortable. The bathroom also was a very good size. No gripe at all with any of this.
BUT this hotel is SO penny pinching. You get charged for absolutely everything. More in-room coffee - no problem - $1.50 per shot (I've never paid for extra in-room coffee, anywhere), self-parking - $25 per night, wifi - $12.95 per night. There was no mini-fridge in the room (can't understand why these larger hotels don't provide them, when the cheapest of motels do). The only fridge there was, was the in-room mini bar which was locked for the duration of our visit. The hotel obviously distrust their guests so much that you have to put in a special call to housekeeping to get it unlocked.
The thing we were really looking forward to was eating and drinking in the hotel as on the website the bar and restaurant looked absolutely fabulous. How disappointing. For a start, one restaurant looked little better than a downmarket café and one restaurant was closed. Why on earth does a hotel this size not have more eating/drinking places. There is absolutely nowhere to go. What sort of hotel closes its restaurant for three days a week in July? Because this hotel is absolutely in the middle of nowhere, there is no choice for eating unless you take your car out. On our first night we enjoyed a drink and some food in the bar, which basically you eat on your lap because there are no proper tables, but the view kind of makes up for that. The service is absolutely appalling. There are definitely not enough waiting staff to go around. We waited over an hour for our food, and fair enough we got a free round of drinks in compensation. The food was OK when it turned up, but the selection to choose from was really poor. Again, I reiterate why does a hotel this size not have more facilities? We planned to go into the bar on our second night but, wait, oh no, we couldn't because it was closed for some kind of conference and wouldn't open until later in the evening. We were faced with either waiting or taking the car out. We decided to wait. When we were eventually able to get onto the bar terrace, there was nowhere to sit. They had taken away all the tables and chairs that were there the previous evening to make room for the conference facilities and they hadn't bothered to put anything back. We eventually managed to find somewhere to sit and were absolutely ignored by the waiting staff. We decided to go inside instead to make ourselves more visible. How long does it take to pour a glass of wine? We waited 15 minutes for ours and I could see it sitting on the bar all that time, getting warmer by the minute.
It's all very well catering for conferences but when its at the expense of travellers who are paying a lot for a holiday, then I think it's very poor indeed.
As mentioned before, this hotel is literally in the middle of nowhere. The advertised beach is very difficult to get to and you can't see it from the road due to the RV park. There are no bars or restaurants nearby. Most of the beach is given over to US Navy activity, so you can't access it anywhere.
I expected so much from this hotel before our trip and everyone at home was so envious that we were staying here. If there was ever a case of misrepresentation on a website, this is it. I definitely wouldn't recommend this hotel to anyone. If we come again we have decided we would stay at the very impressive looking Hotel del Coronado. This looks a wonderful place that is right on the beach and in the centre of where all the bars and restaurants are.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.