We chose this resort for a 5 day stay based upon many of the favourable "family reviews" we read here an elsewhere. To start with, I do believe this is a nice spot for a family vacation. Staff are friendly and usually quite responsive to requests.
I think the problem with this place is that EVERY little thing is a "pay" service, but that's not really where my problem started.
We arrived at about 1pm on a Wednesday afternoon. Prior to our arrival, I had called the hotel and requested an early check-in and I was told at the time that although they could not guarantee me an early check-in, they would try to accommodate our needs.
Upon arrival, I was told our upgraded (Bay View) room was not ready and that we could leave our bags with the bellman and look around the resort (or get some food) and they would call my cell phone to let me know when our room was ready.
We had lunch at the pool side restaurant, La Cantina while we were waiting. We took our time but to no avail, no call was made.
By 3:30pm and with 2 small children in tow, we wanted our room so we went back to front desk and were advised it still wasn't ready but would be shortly. 35 minutes later (4:05pm), the room was ready. I asked if our bags would be brought to our room and gave the hotel clerk our bag claims check. He said the bags would be "right up".
One hour later, our bags had not arrived. It was now 5:05pm and I went to the lobby to find my bags sitting unattended on a cart. I grabbed them with my 7 year old and started back to my room. After having second thoughts, I asked for a manager and spoke to Julius. After voicing my concerns, Julius agreed to waive the $25 per day parking for my car (a nice gesture).
With that episode out of the way, I can tell you that the hotel is nice. Not superb, just nice. I've been to much nicer and I've been to much worse, this place firmly sits in the "average" range. The rooms are average sized and fairly clean, although there is a strong scent in the rooms I have never smelled in an ocean resort before.
The restaurants are all good and I think the prices are fair, given where you are and the level of service.
The staff throughout the hotel are very courteous and kind. They are probably the best part of the hotel.
My one big pet peeve (other than how we started our stay) was that everything here is a "pay" service. Want WiFi? 12.99 per day!!!
Parking you say? $25 per day.
Internet lounge/café/computer center? 10 minutes and two printed pages cost me $15!!! That's just excessive in my opinion and really brings this place down a big step as far as I'm concerned. The reality is, most quality hotels include WiFi or free internet nowadays (or just build it into your price). Not here, everything is extra and I find that a tad annoying.
So, my bottom line is this, if you don't mind paying extra for every little thing you can imagine, it's a decent family resort. You won't be blown away by anything but the service is good, locations is good and the restaurants are also good.
The Bay view rooms are no different than other rooms but do offer a superior view of the Bay and the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.