This was our 8th summer visiting Southern California and staying at the Loews Coronado Bay Resort. We travel the country and internationally quite a bit and this paticular Loews is our favorite hotel anywhere. The rooms are always immaculate and the bathroom is enormous, nice fluffy towels aplenty. The staff have always been polite and friendly, aside from a few at the beach. We are Gold-level Loews First members, so we are also able to enjoy a few extra perks.
Now for the changes we saw this year that prompted this review. In the past, there were kid's activities daily every couple of hours. Mad Science, pizza making workshops, basketball pick-up games on the tennis court, smoothie making, cookie making, volleyball games in the kid pool... all gone now. In their place are more adult-oriented activities like mixology class and tequila tasting. That is not a draw for us. We are there as a family, why would we dump our kid in the room to go take a drink mixing class?
Please bring back the kid activities. The few we saw this summer were a bore to my child. The "basketball game" by the pool was a fisher price-esque basketball hoop pushed up to the edge of the pool. Lame. The family bingo is still there, but the prizes were a serious joke. They used to give the kids ice cream vouchers for their wins. They also gave out things like caps in the past. Now, it's cheesy dollar-store, 10-to-a-pack bottles of bubbles and such. Cheap.
Also sorely lacking this year was the quality of the beach shuttle service. It was never there when we needed it and we walked to te beach almost every time. It's not too far, but you do pass through a tunnel that can feel creepy on foot. In one instance, we waited for ten minutes at the beach for a return shuttle and the beach concierge put another family on it right in front of us that had just walked up! We were shocked speechless. We walked back to the hotel.
While we're on the topic of the beach concierge. Not nearly as friendly as years past. And, there was a total lack of beach supplies everytime we went. Never enough umbrellas or boogie boards. One morning we put our name on the "wating list" for ONE boogie board for three people. We walked (no shuttle around) back to the hotel for a couple of hours. When we came back the next beach concierge said "i'm not going to use that waiting list, it makes people angry". WHAT? It had a bunch of names crossed off and mine was next! Of course. Left a horrible taste in our mouths to say the least.
To say we were disappointed this year is an understatement. This hotel needs to remember it's the little things that make a huge difference in a family's trip experience. If things had been this way our first trip 8 years ago, we might not have returned. At this point we're invested in the brand and are one trip away from the top tier of their rewards program. We have to go back next year to reach that level. Hopefully things will have returned to normal by then.
Don't get me started on parking costs, LOL. We've seen them skyrocket in the last 8 years, but oh well.
- Official Description (provided by the hotel):
- Centered between the Pacific Ocean and Coronado Bay, Loews Coronado Bay Resort epitomizes the true Southern California lifestyle. We are pleased to announce completion of a comprehensive redesign of our lobby, Bay Terrace, Cays Lounge, Market Cafe and Market-to-Go. Taking full advantage of the resort's waterfront location, the new design artfully combines San Diego's sun and surf with the casual charm of southern California. ... more less
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- Also Known As:
- Loews Coronado Bay Hotel Coronado
- Loews Resort
- Loews Bay Coronado
- Coronado Loews
- Lowes Coronado
- Coronado Bay Resort