My wife and I stay in San Diego every year in July. It is her birthday trip and our anniversary trip all rolled into one fantastic get away. This year we decided to give La Aveniada Inn a try as the reviews were strong.
I will start with the good. Each and every member of their staff with the exception of one was amazing. The location is beyond wonderful with only a 2 minute walk to the beach and the plush Hotel Del Coronado. A movie theatre is located just down the street which was fun and convenient. There is great food at every corner and stop. The room was large and comfortable. There was a pool which we never used but it looked nice. The manager and the staff we encountered were helpful and friendly with one exception.
Sadly now for the one staff member who was rude and unreasonable. There was one front desk representative named Susi who did not listen and was rude each time we interacted with her. Here is one of the times and what happened. The first day we arrived we were told by the individual that checked us in that we could keep our car within the parking lot after our check out time of 11:00am. We planned on enjoying our last day on foot and then return to the hotel to pickup our things and our car. The plan was not possible when we checked out with Susi and attempted to confirm with her that our car was ok to stay for the day. She sighed and said "No once you check out your car will need to be removed as you are no longer in a room." I explained that t at check in we were told that we could leave our vehicle for the day and she laughed. She under her breathe stated "of course the day told you that". I explained I was just looking for consistency and I didn’t understand why the person at check in was the problem. She told me that they tell everyone whatever they want to hear and laughed. I then offered to pay money for parking to attempt to offer a solution as she was honestly wearing on my nerves (I don’t like being laughed at). She said I could not pay for the parking spot and other guests would need it. I stated I had stayed for 4 nights and 5 days I did not understand the problem. She looked at me and said well sir there are guests staying 6 days. I asked if that meant my stay was not appreciated and she said that many guests stay much longer than 4 days.
At this point I was very frustrated and fell very unappreciated. I had already checked out they had my money and up until this point I had tolerated Susi and felt this property was near perfect. I am sorry to say that Susi ended our trip on a horrible note and in my opinion she should not be working in a customer service type position. I am still amazed that she laughed at me and my wife’s request.
All in all I would recommend this hotel just avoid Susi!
- Official Description (provided by the hotel):
- Exceptional hospitality awaits you at La Avenida Inn! Located within steps of the historic Hotel del Coronado and the beautiful Coronado Beach. The La Avenida Inn offers an exceptional value in a world-class location. Nestled in the heart of Coronado Island's three and four star hotels, La Avenida Inn's prime village location is within steps of fine dining, fashionable shops, golf, tennis, two marinas, numerous recreational choices, and just a short drive from downtown San Diego and the airport. ... more less
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- Also Known As:
- La Avenida Hotel Coronado
- La Avenida Motel