We were greeted by a very friendly and efficient staff member at the desk, and one of the staff members in the main lobby was very nice too - may have been the concierge?
The lobby was nice, and had water, and coffee available as well as a sitting area, and an exotic parrot ready to greet guests.
The room however, was extremely outdated - seemed clean enough, but our toilet was broken the moment we arrived - they were very quick to fix this immediately for us.
If they would give these rooms the makeover they are screaming for, then I would rate it 5 stars because the staff was super attentive, very efficient, and always came through for our requests.
The room seemed dingy and dirty to me, and the carpets, couch, and overall room just needed a facelift. Handles that open the windows were falling off, broken toilet knobs, and just overall wear and tear.
If they update the rooms, then we would return, otherwise we will be staying elsewhere.