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“memories” 5 of 5 stars
Review of Hotel del Coronado

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Hotel del Coronado
4.0 of 5 Resort   |   1500 Orange Ave, Coronado, CA 92118   |  
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Special Offer
Stay 3 Nights, Get $300
Ranked #14 of 19 Hotels in Coronado
San Bernardino, California
1 review
“memories”
5 of 5 stars Reviewed July 31, 2014

What a vacation ! Relaxation! That's the feeling while at the Del. Service by all the Hotel staff impeccable !!!! They made us feel special . We were returning to the Del after 40 years. Honeymooned there ! Won't wait that long to return this time ! Were going back every year....

Room Tip: Perfect ! Don't change a thing.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 6, 2014
Dear aeflorez,

Thank you for your stay with us at The Del and for your wonderful review. Congratulations on 40 happy years! The Del has a long history of romance and we are so pleased that you are a part of it. We are proud to have maintained the beauty and charm of our historic hotel while still offering modern and luxurious amenities. So glad to hear you'll be making your trip to Hotel del Coronado an annual tradition.
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2,942 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (736)
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Los Angeles
Top Contributor
121 reviews 121 reviews
10 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 31, 2014

Enjoy looking at the historic Victorian building from the outside. There were very few positives, one of which was the nicer check-out process.
Here are reasons why it's not worth staying at this hotel:
1) Despite the hotel saying so, there was no call made to let us know when the room was ready.
2) The walls at the Victorian building are thin, so one can hear the neighboring room.
3) The bed is dated and could be more comfortable, especially for the rates being charged for the room in the Victorian building.
4) There was difficulty connecting to the internet. Once connection was made, it was annoyingly slow. The resort fee was not worth it.
5) There was difficulty reaching the concierge desk by phone.
6) Despite the front desk saying so at check-in, there was no weekly fitness schedule found in the room. Concierge gave the wrong day's schedule over the phone, as the fitness center was already closed for questions.
7) The hotel tried to charge me for a beach activity when I was just strolling the grounds. This all makes me wonder about who does the hiring.

Room Tip: The walls in the Victorian building are thin, so one can hear the neighboring room.
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  • Stayed July 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 6, 2014
Thank you for taking the time to share your experience online. While we are pleased to hear that your checkout went smoothly, we regret that this seemed to be the only positive experience during your visit. We will be sure to share your feedback with the appropriate departments to ensure these issues are not repeated. Concierge should always be providing accurate information and we will be sure this is remedied, along with the other issues you experienced. We hope to welcome you back again soon so we can provide the service and experience you deserve.
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Niskayuna
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

Everything was perfect from the time we drove up for check-in to the time when we left for the airport. Stayed for 6 nights. Staff was attentive, polite, and helpful. Hotel right on a perfect beach with everything you needed right at the hotel.. A short 5 minute walk away were a multitude shops and restaurants that were very affordable. If you want to venture from the hotel there is so much to do within a 30 mile drive that it would take 3 weeks to do everything. Add to that perfect weather every day and I don't know how there could be a better place to take a vacation, unless you are misguided and prefer snow on your vacations.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 6, 2014
Dear Christopher B,

Thank you for taking the time to review your recent stay at Hotel del Coronado. It's wonderful to hear that you had a fabulous vacation and enjoyed our beautiful beach, amenities, and exemplary service. We agree that there is so much to do at our resort and within a short drive that a week just isn't enough. We hope you'll join us again soon to continue exploring and relaxing.
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West Virginia
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 30, 2014

This hotel is a little slice of paradise. Our room was well appointed with an ocean view, and even if it wasn't, I don't think this place has any bad views. The beach is pristine. I noticed it was cleaned early each morning. If you are used to east coast beaches, there is quite a bit of seaweed in the water here, To keep the beach neat, they clear it daily. We were here for a company function. The on site activities (dinners, beach parties, etc,) were fabulous. The general amenities, including the pool, were nice as well. My kids loved the scavenger hunt. Be sure to ask for a kit on check in. We hunted for the ghost, but didn't find her. Maybe next time. :)

Room Tip: Ocean Towers are great if you like the beach. The original building is great for history lovers.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 6, 2014
Dear 2_shutterbugs,

Thank you for your recent stay at Hotel del Coronado and taking the time to write a review. We're so pleased to hear that you loved the accommodations and enjoyed the beautiful beach and pool Nothing beats a breathtaking ocean view. We hope you and your family will join us again to enjoy all of the other activities we offer.
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San Diego, California
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 30, 2014

I live in Coronado, have stayed at the Del numerous times - before I moved here, and even after. Location, location, location. Situated on one of the best beaches, in one of the most idyllic towns in the US. And the history ... . All charming. But.
But: the rooms in the historic building are often outdated, although the ocean front suites: beautiful. Rooms in the "Towers", you may as well be in a Motel 6.
My major complaint is the service. Horrible. The Del is a big hotel, get that. But, if I'm paying $800/night I expect turndown service, ice delivered during turndown, breakfast in less than an hour.

Room Tip: If you can afford it, get an oceanside room in the old hotel
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 6, 2014
Thank you for taking the time to share your experience with us and others. We are so thrilled you enjoy visiting the Del in its stunning location, but sincerely apologize for the lack of service you received during your stay. We understand your level of disappointment and will be sure to share your response with our team, especially food and beverage. Waiting over an hour for breakfast is not the norm and we apologize for the inconvenience. As a team strive to provide exceptional service and ensure a memorable stay for each guest. We greatly appreciate your input and hope you visit the Del again soon.
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1 review
4 of 5 stars Reviewed July 30, 2014

My family has been staying at the Del every summer for 14 years. It is our favorite hotel. We prefer the historic part of the hotel, and arrived to find we had been placed in the newer portion the towers. My husband was frustrated with the options he was given. The first night we moved to the villages and were given a tiny room for 1,200 a night and a nosy neighbor looking into our room through the balcony. We then met with Cassandra at the front desk and she spent quite a bit of time rebooking our reservation in the historic part of the hotel. We were moved to a beautiful suite overlooking the ocean. Thank you. She took the time to make our stay special and memorable. We will definitely be back again next summer!

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 6, 2014
Dear Arizonabeth,

Thank you for your continued loyalty to The Del these past 14 years.. Your patience in rebooking is appreciated, and it's great to hear that Cassandra provided exemplary service. We will certainly pass on the compliment. Let us know if there's anything we can do to make your next stay even more special.
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Los angeles
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 30, 2014 via mobile

What a disappointment. We stayed for 3 nights. We booked a partial ocean view and were told we would love our room. The balcony was tiny and the view was of a wall. The beds were full of sand. The front desk did what they could do and moved us the next night to a better room. The service at every restaurant was average at best. Nobody seemed to really care or go out of their way to make it a great experience. When we asked for things we heard more "no's" than yes's. Even when I was checking out and they asked how the stay was and I told them not great, the woman didn't ask why. She just said ok, well please write us a review. What a joke. Will not go back. Will not recommend. Totally overpriced for what you get

  • Stayed July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, August 5, 2014
Thank you so much for taking the time to share your feedback with us. We are pleased that an alternative room was provided, but regret that the remainder of your stay was not enjoyable. We will be sure to share your responses with our team, especially our Food & Beverage and Front Office staff. We sincerely apologize for your encounters in our restaurants and that the proper time was not taken to ensure you have an excellent stay; we will strive to make sure these experiences are not repeated. We do hope you will re-consider the Del in the future!
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Additional Information about Hotel del Coronado

Address: 1500 Orange Ave, Coronado, CA 92118
Phone Number:
Location: United States > California > Coronado
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Coronado
#4 On the Beach Hotel in Coronado
#4 Business Hotel in Coronado
#4 Top resorts Hotel in Coronado
#8 Romantic Hotel in Coronado
#11 Family Hotel in Coronado
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel del Coronado 4*
Number of rooms: 757
Official Description (provided by the hotel):
The legendary Hotel del Coronado is located on 28 oceanfront acres on Coronado Island. Built in 1888 and designated a National Historic Landmark in 1977, The Del continues to maintain its rich history while also offering contemporary conveniences such as unique beachfront dining, an award-winning spa, upscale shopping, recreational activities and the luxurious cottages and villas at Beach Village. The hotel's spectacular setting, impeccable service and award-winning cuisine also makes it the perfect setting for a fairytale wedding. ... more   less 
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Also Known As:
Resort Del Coronado
Del Coronado

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