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“A Case Study of Unreached Potential” 3 of 5 stars
Review of Hotel del Coronado

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Hotel del Coronado
4.0 of 5 Resort   |   1500 Orange Ave, Coronado, CA 92118   |  
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SoCal Beach Escape Offer
Ranked #12 of 17 Hotels in Coronado
NYC, USA
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“A Case Study of Unreached Potential”
3 of 5 stars Reviewed September 16, 2013

Spent 5 nights at the Del over the last week of August. As is often the case, quite a dissentions list of opinions. I'll attempt to be concise. The physical hotel is beautiful to view, however as a result of the cherished landmark status you should not expect some of the more modern amenities and ambience of contemporary hotels. We reserved an ocean view junior suite, which was a comfortably sized room and a half. Unfortunately, our first room proved to be a handicapped suite, the bathroom of which lacked both a bath tub and a reasonable ... "bouquet" (the entire bathroom wreaked of feces and urine). So after some sincere threats of abandonment and with the exceedingly gracious help of a front desk manager, we were moved (upgraded) to another room which was a larger second floor corner suite (maybe 800SF) with a huge wrap terrace facing the beach. Annoying process but worthy result.

Unlike many 5 star resort hotels, the Del unfortunately lacks in several areas. Several reviewers have mentioned the issue of "day visitors" to the hotel. This is a SERIOUS choice of hotel management. Other than the beach, hotel amenities are typically ancient in design and construction. The pool area for example was built 80 years ago (my estimate), so it is relatively small for a hotel of this size (having been continually expanded over the years), the use of which is dramatically mitigated by the extraordinary number of "day guests" that are permitted use. It is so serious that during 2 days of our visit, there was not a single chaise or chair available within the pool area. Even towels were unavailable. Such circumstances are not accidental, rather they are the result of distinct economic choices made by the hotel management. The beach area is gorgeous, however if you'd like a beach chair and beach umbrella, you are offered a worn folding chair (those that leave only a sheer piece of canvas between your butt and the sand that are available at Kmart for $5.99) and a 4 foot high umbrella that might cover 1/4 of your torso. Even worse, there is no one to "set you up" on the beach and the umbrella use comes with a $13 charge. You'd think that a hotel of such prominence might hire some beach boys/girls?

The day trippers also migrate into most every other area of the hotel. Lines for breakfast, lunch, bathrooms and shops are just ridiculous and unnecessary. Common areas and walkways are like New York City sidewalks at lunchtime. Buffet breakfast after 9AM (which we avoided after the first accidental experience) is an absolute zoo, with children running dangerously amok and adults screaming across the dining room. Food staff is wonderful and gracious, but totally incapable to keep up with the onslaught. There was often more food on the floor under our table than on our plates from prior diners.

All the previous being stated (by me and others), our stay was still enjoyable. As a result of the general hotel turmoil, we spent far more time in our room and on our gorgeous terrace than we might ever otherwise had intended; which made up for a great deal.

So if you can keep your expectations in line and take to heart that you will find a beautiful looking hotel that suffers a great deal from its inherent age and management's insistence to run its establishment at 120% of capacity, you will enjoy your time. Generally speaking, on those (off season or off week) days when the overnight desks are in the majority, the experience reaches 4 to perhaps even 4.5 stars. But otherwise, your experience will neither be pretty or professional. Wish I could report far better.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
6 Thank DiscriminatingNY'er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
We’re glad that you enjoyed your stay albeit during a holiday weekend and appreciate your candor. The hotel pools are private, only for use by our hotel guests and accessible by room key. We do recommend reservations for our restaurants, especially during the summer, and visiting during the fall or spring when the weather is perfect and the crowds are gone. We’re sorry that aspects of your stay fell short of your expectations and thank you for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,855 reviews from our community

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London
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 16, 2013

This is the second time we have stayed in this iconic hotel and the location does make you forget many of its faults. This is a top class hotel but seems to make little provision for its paying guests, instead accommodating the hundreds of day trippers that come to tour the grounds, use the shops and restaurants and bars. Don't get me wrong - its great that so many people want to visit but it offers no privacy for its house guests.
Staff seemed to lack pride in their employer (the hotel) and the majority, whilst pleasant enough, seemed tired and dispirited. There was no obvious management presence and the overall atmosphere felt like a whole lot of concessions attached to a few hundred bedrooms. The buffet breakfast was disappointing and poor value.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank GMBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
Thank you for your feedback and we apologize that aspects of your stay did not meet your expectations and for any service issues you encountered. As a National Historic Landmark and a 757-room resort, it can get quite busy especially during the summer and over the holidays. We appreciate your valuable input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 13, 2013

This was a birthday trip and I loved every minute of it. This is the third time we stay at the Del and I have never experienced the level of welcoming and courtesy as I did this time. The weather was truly steamy (unseasonably hot we were told), and as we aproach the front desk we were greeted with a tray of cold lemonade (thank you Raul). Our room had a bottle of wine to welcome you, champagne was sent to us that evening. Friendly, caring and very professional staff like Miss Cassandra at check in. Cassie at the ENO wine bar was such a delight while Salvatore made the best pizza over the wood fire oven. They have 10.00 dollar pizza night on wed among other delicious things. We decided to extend our stay so we were moved to another room whitin the victorian wing and when we requested a certain room and we got it! (our previous room had been reserved, otherwise we would have stayed there). I love the history of this place, there's so much to do as a couple (we did a private sunset cruise) dining, shopping and the beautiful beach (is now cleaner than ever).
I feel almost like someone else to the reigns of this place and made it better. Not very many stuffed up/sour face people left. I would absolutely go back.

Room Tip: The partial view from the towers is superb (6th floor) also the Victorian room facing the garden has...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dora O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
We’re thrilled that you chose to celebrate your special occasion at The Del and enjoyed it so much. As we strive to provide legendary service, we appreciate your recognition of our great staff and will be sure to share your comments with Raul, Cassandra and Cassie. We hope you return again to celebrate many more birthdays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
4 of 5 stars Reviewed September 13, 2013

great hotel!
Regina (housekeeping) was wonderful!!!!
hotel location was great and close to everything in Coronado.
staff was very helpful and accommodating.
breakfast is very good (buffet) and all restaurants have great food.

Room Tip: suites are great!
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jill h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
We’re pleased that you enjoyed your stay with us along with your dining experiences. We appreciate your recognition of our great staff and will share your comments with Regina. We hope you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
1 review
2 of 5 stars Reviewed September 13, 2013

Service is basically non existent. Their staff is obviously overwhelmed. Beds are super hard! Bedroom had roaches probably from no one picking up the room service trays outside. You have to pay to rent an umbrella. Beach towels are free, but threadbare. Main pool is a zoo. Good luck finding a chaise. No service for setting up on the beach. Ate at Sheerwater and they did not have an outside table like we requested over a month ago available. We were also rushed in and out for a $300+ dinner! Smores on the Beach was nice though, but it was very help yourself as well. Bring water though for smores, as they don't always have some. Hotel is super crowded as well with day visitors not actually staying there.

Basically, you are paying for the beach location. The hotel looks beautiful for visitors, but actually stinks to stay in. Service is super down hill since KSL bought it. We will be staying at the Loews next time or just renting a house.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
Thank you for your comments and we apologize for the service issues you encountered. We strive to provide legendary service and it appears we have fallen short. We will share your feedback with the appropriate management so we may make the necessary improvements and appreciate your valuable input.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coldwater, Michigan
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 12, 2013

We had a very injoyable stay. Our room was not huge but very stylish. Old walls and woodwork but up to date decor. And it is more like a resort than a hotel. You don't have to leave if you don't want to. They have everything. The Beach is wonderful and not crowded as it is huge. And as we were not traveling with kids, the adults only pool is great! I can't say much about the restaurants. We went into town to eat most of the time. The only negative is it is very pricey.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank KCoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
Thank you for your kind support. We’re pleased that you enjoyed your stay and our location on the Best Beach in America. We hope your travels bring you back our way again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed September 12, 2013

Hotel Del Coronado is our top spot to take out of town visitors that come to see us in San Diego. We absolutely adore this hotel. It is a beautiful historical hotel and is especially magnificent at christmas!!!!

Stayed September 2013, traveled with family
Helpful?
1 Thank smwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barry B, Manager at Hotel del Coronado, responded to this review, October 1, 2013
We appreciate your endorsement and pleased that you share this special resort with family and friends. The holidays are a magical time at The Del and we hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel del Coronado

Address: 1500 Orange Ave, Coronado, CA 92118
Phone Number:
Location: United States > California > Coronado
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Coronado
#3 Spa Hotel in Coronado
#4 Top resorts Hotel in Coronado
#4 On the Beach Hotel in Coronado
#5 Business Hotel in Coronado
#7 Romantic Hotel in Coronado
#11 Family Hotel in Coronado
Price Range (Based on Average Rates):
Hotel Class:4 star — Hotel del Coronado 4*
Number of rooms: 757
Official Description (provided by the hotel):
The legendary Hotel del Coronado is located on 28 oceanfront acres on Coronado Island. Built in 1888 and designated a National Historic Landmark in 1977, The Del continues to maintain its rich history while also offering contemporary conveniences such as unique beachfront dining, an award-winning spa, upscale shopping, recreational activities and the luxurious cottages and villas at Beach Village. The hotel's spectacular setting, impeccable service and award-winning cuisine also makes it the perfect setting for a fairytale wedding. ... more   less 
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Also Known As:
Resort Del Coronado
Del Coronado

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