We booked 5 rooms for our family vacation between Christmas and New Year's at this famous resort. My husband and I were assigned to a very small room right next to a stairwell, and overlooking the courtyard. All day and evening we were subjected to hordes of kids stampeding up and down the open stairs, right behind the headboard wall of our bed! It turns out that we were right across the hall from the famous "haunted room", so that exacerbated the situation. When I asked to be switched to a quieter room closer to my kids and parents' rooms, I was told nothing was available. We had specifically asked for the 5 rooms to be close together when we made the booking. Finally, a sympathetic front desk clerk told me we could move the next day. The second room was better, but the lighting is so poor that I really can't see anything in the closet at night. Only one low-wattage energy-saving bulb in the ceiling. The bathroom has a pedestal sink with no storage. For a 5-star hotel, the service is spotty. There is no nightly turn-down or room freshening. It took my parents 1 hour and 40 minutes to get a room service dinner delivered. There is an outdoor ice-rink at the hotel just for the holidays, and because of this, the hotel is SWAMPED with outside visitors in addition to its 100% guest occupancy. It's like Disneyland...we had to line up for 30 minutes just to check in, and the lobby and arcades are jammed at all hours. The staff is very friendly and helpful, but they are overwhelmed. I would caution anyone from spending Christmas week here - I know I won't do this again! Food is astronomically expensive. There is a take-away snack bar next to the restaurant, and a tuna wrap sandwich was close to $20. In-room continental breakfast was $22 without coffee. The spa is lovely but very expensive as well, and the hotel gym has no shower facilities, so you're forced to traipse a long way outdoors between the gym and your room unless you've booked a service at the spa, in which case you can use the showers there. All in all, the Hotel Del is a lovely hotel in a great town, but it charges 5-star prices for what is essentially 3-star amenities.