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“This is not a resort.” 3 of 5 stars
Review of Marriott Coronado Island Resort

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Marriott Coronado Island Resort
4.0 of 5 Resort   |   2000 Second St, Coronado, CA 92118   |  
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Ranked #11 of 19 Hotels in Coronado
kikineedsbeach
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“This is not a resort.”
3 of 5 stars Reviewed January 8, 2011

First I will say that our family has been extremely fortunate to be able to stay at a few other Marriott Resort properties and that our expectations were met at those other properties. This "resort" however, does not live up to modern expectations of "resort" in any way.

#1 you have to walk outside, in the rain in our case, to get to your room from the elevator, like a motel. #2 there is only one elevator for each wing, lots of waiting. #3 they say there is a "spa" here, when actually, there is a small separate building which has a dry sauna and a fitness room. #4 no mini bar in room. #5 no fridge in room.

Yes there are tennis courts and yes there are swimming pools, perhaps this is where they get the "resort" label.

The food in the restaurant was hit and miss. The breakfast buffet is good, omelet station and fresh belgian waffles. Price is high but to be expected at $22/adult and $8/kids.

Dinner was truly awful, we ordered a New York Steak and it came looking like a brisket, on the menu it said "White Cheddar Mash Potatoes" which ended up being regular mashed potatoes with grated cheese on top, not melted, just sprinkled on top. Nothing came out hot. The kids pizza was not hot, our Pasta Primavera was not hot and the mash potatoes and steak were cold. We didn't send it back because there was no point really, if that's how the food came out the first time, it is pretty hopeless to expect improvement.

Room service was good. Food arrived hot and quickly, in under 20 minutes, with salt, pepper, appropriate condiments and the correct place settings.

Housekeeping was both lackluster and aggressive. Aggressive: they knock on your door at 8am unless you have a do not disturb up. One night we forgot and they knocked and knocked until we had all been woken up.

Lackluster: we had called for bedding for the pull out couch in the room, and were told, over the phone "its already made, there are sheets on it and there's a pillow and blanket in the closet". So I said "please, we need an additional duvet and duvet cover since it is so cold". A woman from housekeeping showed up promptly and stood outside the room with a pile of bedding that she tried to hand over to me. I said, "please put the duvet inside the duvet cover," and she said, "no, it's here, like this, you just put it...its all set" and I insisted, saying "please can you do it, and make the bed" after which she came into the room and spent a full ten minutes making the bed. I know what it entails to put a duvet inside a duvet cover and I expected that housekeeping would do it. I had to ask twice.

Clearly it is a significant chore if it took the professional housekeeper ten minutes to do it. We always tip well, having been in the service industry for many years ourselves, and we tipped this woman well too. When we are at a "resort hotel" we do expect that housekeeping will do their job, especially if we are asking them to do something such as make a bed.

Lobby is about the size you would expect in a courtyard Marriott, or a Hampton Inn, there are a few couches. Then there is a lobby bar, which is comfortably furnished and which has a very attentive staff of waits and bartenders. Here the service was great. If we could have eaten snacks and bar food the whole trip we would have, because we were happy with the service and the snacks in the lobby bar.

The wifi is $12.95 per day in your room, per device, yes, each laptop, iphone, ipod touch or nook, each one is $12.95 per day. The front desk said they would waive the fee, which we did very much appreciate. However, each time you opened your browser, and sometimes every time you clicked to a different web site, it would ask you to sign in to the wifi. You had to agree to pay $12.95 for wifi over and over an over, and although we knew we were not being charged, it was rather tiresome. I turned off the wifi on my iphone and just used 3G. When we used the laptop we plugged it into the DSL cable at the desk so that we didn't have to keep logging on to the "iban" wifi service.

Our room had a terrible view of a parking lot. Strange to have a hotel right on the bay with views available in 360 degrees but the architecture such that those views are blocked or obscured by the hotel itself. Also, at night, if you walk out the door of the hotel the view of San Diego across the bay is beautiful but there is not a restaurant or bar on a high floor to take advantage of the view.

The couch in the room, the pull out couch, was clearly not vacuumed frequently, or ever, there were layers of dust in the corners and on the armrests, and on the top of the back. We were up close due to using the pull out bed for our child. Likewise, the corners of the room, and under the desk, dusty, not clean.

The location is terrific, there is a bike path right outside the hotel which you can ride all over the island. Much of the bike path is dedicated (no car traffic) but there a few stretches where you are riding with cars. The island drivers are very careful around the bikes, as if they are used to sharing the road. Not like LA, where the cars are oblivious at best and at worst try to run you off the road.

Walking distance are several pretty decent restaurants. The place Tartine is great, we ate our last meal on the island there and wished we had tried it earlier.

  • Stayed December 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
  • English first
  • French first
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  • Italian first
  • Japanese first
  • Spanish first
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English first
Corona, California
Top Contributor
80 reviews 80 reviews
56 hotel reviews
Reviews in 45 cities Reviews in 45 cities
272 helpful votes 272 helpful votes
5 of 5 stars Reviewed January 6, 2011

We are local Californians and only live 1 hr 45 min from Coronado Island. This was our first stay at Coronado Marriott and stayed here over New Years Eve. We were not able to get a Bayview room but even so we enjoyed our room and this Marriott very much. We were on the second floor overlooking a pond with fountain and ducks as well as the spa building and lap pool. Sure a Bay view would have been much better but it was still a pleasant view. The service at the front desk was great and the Bell Boy taking us to our room could not have been more helpful and nice. He noticed that we had a ice chest and champagne and after taking us with our luggage to our room he filled our ice chest and the ice bucket in the room with ice. He went the extra mile for sure. We noticed that there was only 1 bathrobe and we wanted some extra shampoo. I called and within 10 minutes the second robe and extra bath items arrived. We love the product they provide. It is the Orange Ginger Aromatherapy line from Bath and Body shop. The room was a good size with with nice modern furniture, very comfortable bed, pillows and linens. It had everything one would expect from a Marriott. The bathroom was nice and the shower was really good. There is also a very comfortable sitting area in the room and we wanted to start our evening with champagne. I called for champagne glasses and they were delivered in 20 minutes. We were very pleased with the service. The grounds of the hotel are very nice with Flamingos, ducks and all sorts of other birds around. Nicely landscaped with lots of ponds and water features and great views of the bay and the San Diego skyline. The pool was heated to 80. The bar and restaurant looked very inviting with nice views of the bay and lots of people were having a good time all around there. There is a nice walkway in front of the hotel along the bay that leads to the ferry and area with little shops and nice restaurants. Right in front of the hotel is a boat dock where the little Marriott boat takes you over to Seaport Village for $6 one way per person charged to the room. It is double the price of the ferry but we had fun going over to SD with it and later took the ferry back to Coronado. From the place where the boat drops you off it is a 15 minute walk to the MSS Midway Aircraft carrier. We took a tour and it was very interesting. I would say a must see when in the area. The sweet Lady at the front desk went the extra mile making our New Years Eve a great one. We asked her for some tips on restaurants and what the best way was to get to the Hotel Del Coronado where we wanted to start our evening at the Babcock & Story Bar (we are Babcock's). She not only recommended an amazing Italian restaurant called Vigilucci but also called and made reservations for us on the spot. Than she called the Marriott Towncar Limo to see if he could squeeze us into his schedule. The towncar took us to Hotel Del for only $10 and we arrived there in style. It looked beautiful with all the lights and it was really crowded. We were glad that we stayed at the Marriott where it was more relaxed and come. We highly recommend Vigilucci for a meal. The food was amazing and authentic Northern Italian. (we know as we spent lots of time in Italy) The restaurant has a very good atmosphere and life music in their big Bar area. We will be back at the Coronado Island Marriott this Spring for sure.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed December 23, 2010

I stayed at the Marriott Coronado Island Resort on December 18th. I am a local and I have been wanting to stay there for a long time. I chose December to enjoy the holiday lights and decorations and to celebrate my husband's birthday. The hotel did not disappoint. My husband and I stayed in a lovely, bayview room with the most gorgeous view of the Coronado Bay Bridge and looking across the bay to downtown. Awesome!. The room was very large with a comfortable sitting area; flat screen tv and a fantastic bathroom. We enjoyed late night cocktails in the lobby bar which were wonderful and had a great breakfast the next morning with the most attentive staff. The grounds are lovely. We will be back!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland Hills
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 29, 2010

I expect more from a Marriott. Beautiful location in Coronado, but needs a makeover.
The rooms smell like dirty, old carpeting. The furniture is dated and there is a counter in the room that kind of awkwardly cuts the room in half.
The glasses in the bathroom were obviously dirty.
All the employees are really nice and the location is wonderful.
Fix the place up Marriott!!!
The place is overpriced and they charge $22.00 for parking and $13.00 for internet.

  • Stayed November 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 25, 2010

We had a wonderful time at the Marriott Coronado! We got checked in promptly, and they put us in two adjoining and connected bedrooms. The rooms were spacious (2 double bed, a twin sleeper chair, a bar area, and a work desk) and faced the bay. The bathrooms were also large (almost as large as the room(!)).

We had a great deal which included free internet, free parking and $60 credit per night. We used the credit on room service (yummy breakfast with pancakes, huevos rancheros, waffles, fruits and more) and dinner at the restaurant facing the bay.

The location was very convenient. It was close to the ferry station, restaurants and shops. The grounds were very nicely kept with lots of green lawn, pools, and courtyards filled with birds and koi ponds. Note though this hotel is not adjacent to the Hotel Coronado, it only is a few miles away (aprox. 15 minutes by car).

The kids loved the pools, and the grandparents love walking along the bay, watching the ships sail by, and enjoying the cool crisp air.

All in all, it was a great hotel.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 8, 2010

We stayed Oct. 20-27 and had a very positive experience. We stayed in a bayview room which was clean, well equipped and comfortable. The views across the bay to downtown San Diego are awesome. We spent more than a few occasions sitting out on our balcony watching the boats on the bay and people watching along the popular waterfront boardwalk that passes in front of the property.
Staff at the hotel from the front desk. restaurant, lounge and housekeeping were all friendly and professional. The concierges gave us great help and tips on what to see in the area and how to get there.

The hotel water taxi only operates on weekends at this time of year but it was a nice convenience. The hotel is within walking distance to the ferry terminal and there is a bus stop in front of the main entrance. We were without a car and used all of these modes of transportation as well as taxis and had no trouble getting around on the island and in the city.

We found the island residents to be very friendly. We had strangers walking up to us to offer help on directions without us asking. The island itself is a scenic, peaceful respite. We are so glad we chose this over the noisy, bustling downtown hotel zone. (yes, we are well beyond the nightclubbing years).

One exception to the peace: the navy choppers flying regular exercises over the bay. They are noisy but impressive to watch along with all the navy ships in the area.

All in all we had a great time and would return to the Coronado Marriott in a flash.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groningen, The Netherlands
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 23, 2010

excellent hotel with large rooms, good service, all what one could need while away from home, lovely pools and hot tub, pretty gardens with even flamingoes and ducks
quiet location with superb views across the bay to downtown, never closed my curtains at night...
yet just a few minutes walk and a ferry ride across from Convention Center and broadway, downtown
for me just perfect!

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Coronado Island Resort

Address: 2000 Second St, Coronado, CA 92118
Location: United States > California > Coronado
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Coronado
#3 Business Hotel in Coronado
#7 Romantic Hotel in Coronado
#9 Family Hotel in Coronado
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott Coronado Island Resort 4*
Number of rooms: 300
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Also Known As:
Marriott Coronado Island Hotel Coronado
Coronado Marriott

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