First I will say that our family has been extremely fortunate to be able to stay at a few other Marriott Resort properties and that our expectations were met at those other properties. This "resort" however, does not live up to modern expectations of "resort" in any way.
#1 you have to walk outside, in the rain in our case, to get to your room from the elevator, like a motel. #2 there is only one elevator for each wing, lots of waiting. #3 they say there is a "spa" here, when actually, there is a small separate building which has a dry sauna and a fitness room. #4 no mini bar in room. #5 no fridge in room.
Yes there are tennis courts and yes there are swimming pools, perhaps this is where they get the "resort" label.
The food in the restaurant was hit and miss. The breakfast buffet is good, omelet station and fresh belgian waffles. Price is high but to be expected at $22/adult and $8/kids.
Dinner was truly awful, we ordered a New York Steak and it came looking like a brisket, on the menu it said "White Cheddar Mash Potatoes" which ended up being regular mashed potatoes with grated cheese on top, not melted, just sprinkled on top. Nothing came out hot. The kids pizza was not hot, our Pasta Primavera was not hot and the mash potatoes and steak were cold. We didn't send it back because there was no point really, if that's how the food came out the first time, it is pretty hopeless to expect improvement.
Room service was good. Food arrived hot and quickly, in under 20 minutes, with salt, pepper, appropriate condiments and the correct place settings.
Housekeeping was both lackluster and aggressive. Aggressive: they knock on your door at 8am unless you have a do not disturb up. One night we forgot and they knocked and knocked until we had all been woken up.
Lackluster: we had called for bedding for the pull out couch in the room, and were told, over the phone "its already made, there are sheets on it and there's a pillow and blanket in the closet". So I said "please, we need an additional duvet and duvet cover since it is so cold". A woman from housekeeping showed up promptly and stood outside the room with a pile of bedding that she tried to hand over to me. I said, "please put the duvet inside the duvet cover," and she said, "no, it's here, like this, you just put it...its all set" and I insisted, saying "please can you do it, and make the bed" after which she came into the room and spent a full ten minutes making the bed. I know what it entails to put a duvet inside a duvet cover and I expected that housekeeping would do it. I had to ask twice.
Clearly it is a significant chore if it took the professional housekeeper ten minutes to do it. We always tip well, having been in the service industry for many years ourselves, and we tipped this woman well too. When we are at a "resort hotel" we do expect that housekeeping will do their job, especially if we are asking them to do something such as make a bed.
Lobby is about the size you would expect in a courtyard Marriott, or a Hampton Inn, there are a few couches. Then there is a lobby bar, which is comfortably furnished and which has a very attentive staff of waits and bartenders. Here the service was great. If we could have eaten snacks and bar food the whole trip we would have, because we were happy with the service and the snacks in the lobby bar.
The wifi is $12.95 per day in your room, per device, yes, each laptop, iphone, ipod touch or nook, each one is $12.95 per day. The front desk said they would waive the fee, which we did very much appreciate. However, each time you opened your browser, and sometimes every time you clicked to a different web site, it would ask you to sign in to the wifi. You had to agree to pay $12.95 for wifi over and over an over, and although we knew we were not being charged, it was rather tiresome. I turned off the wifi on my iphone and just used 3G. When we used the laptop we plugged it into the DSL cable at the desk so that we didn't have to keep logging on to the "iban" wifi service.
Our room had a terrible view of a parking lot. Strange to have a hotel right on the bay with views available in 360 degrees but the architecture such that those views are blocked or obscured by the hotel itself. Also, at night, if you walk out the door of the hotel the view of San Diego across the bay is beautiful but there is not a restaurant or bar on a high floor to take advantage of the view.
The couch in the room, the pull out couch, was clearly not vacuumed frequently, or ever, there were layers of dust in the corners and on the armrests, and on the top of the back. We were up close due to using the pull out bed for our child. Likewise, the corners of the room, and under the desk, dusty, not clean.
The location is terrific, there is a bike path right outside the hotel which you can ride all over the island. Much of the bike path is dedicated (no car traffic) but there a few stretches where you are riding with cars. The island drivers are very careful around the bikes, as if they are used to sharing the road. Not like LA, where the cars are oblivious at best and at worst try to run you off the road.
Walking distance are several pretty decent restaurants. The place Tartine is great, we ate our last meal on the island there and wished we had tried it earlier.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Marriott, Hotels.com, BookIt.com, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Marriott Coronado Island Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Coronado Island Hotel Coronado
- Coronado Marriott