Today my wife and I tried Taps Sunday brunch again – even after another bad experience I had had previous, she wanted to go so I went. I highly recommend never going there and tell all your friends how bad our Sunday Brunch experience was.
Let me sum up the food and service in a single word “AWFUL” and the service was pathetic. The sushi they served had NO Flavor, the miniature shrimp looked like they came out of a can and tasted even worse and the roast beef was so tough I almost asked for a chain saw to cut it. When I asked for bread or toast – I was told they don’t serve bread or toast with the Brunch. Most of the food on the buffet lines was cold and I would not feed half of it to my dog in fear of him getting sick. I ordered 3 eggs over easy and my wife ordered an omelet. After 25 minutes of waiting for the eggs and more than 30 minutes of waiting for my wife’s omelet, I cornered our server who was busy visiting and having a good time with her friends at the adjacent table while ignoring her other customers. I asked her what happened to my eggs, she became very rude and arrogant. She made it clear I would get them when the cooks felt like cooking them and then tried to patronize me and patted me on my shoulder “You NEVER touch a customer – EVER” and stomped away. We waited an additional 5 minutes and I had to interrupt her again while she was busy visiting with her friends at the adjacent table again and asked to get me the store manager. After about 5 minutes the “Personnel Manger – Hector Rodriguez came up at the same time my eggs arrived they were fried so hard you could use them as a Frisbee and my wife was still waiting for her omelet. He wasn’t much helpful either – I express to him how bad the food and service was – he really didn’t seem to care – I told him I wasn’t going to pay for my meal and in a real smart mouth way he told us to have a good day. He had no intention of trying to make things right. What a jerk!!!!
We left and hell will freeze over before I will go near that place again. There are much better restaurants’ next door with great food and superior service.
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