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“The Best!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Corning

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Holiday Inn Express Hotel & Suites Corning
2.5 of 5 Hotel   |   3350 Sunrise Way, Corning, CA 96021   |  
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Ranked #5 of 8 Hotels in Corning
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“The Best!”
5 of 5 stars Reviewed April 21, 2012 via mobile

Everything here was the best. The staff was incredible & the room wad amazing. Breakfast had a great selection & was fresh & tasty. Would stay again!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIECorning, Guest Relations Manager at Holiday Inn Express Hotel & Suites Corning, responded to this review, May 16, 2012
Thanks a Million for your great review! We strive to be the best in everything we do here. From Front Desk to Housekeeping and everywhere in between. I'm Thrilled that you have taken the time to show your appreciation and am pleased you had a wonderful stay.
Our breakfast is full of variety and options, the fan favorite has to be the Cinnamon rolls! Hands down...
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84 reviews from our community

Traveler rating
    30
    22
    13
    12
    7
See reviews for
28
18
8
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
La Mirada, CA
1 review
1 of 5 stars Reviewed April 12, 2012

I made an online reservation. However, I was not aware that they had a no cancellation policy for online reservations. We needed to cancel the reservation due to external circumstances. My friend who is traveling with me spent 45 minutes on the phone asking for an exception, climbing up the managerial ladder. No one would budge. None of us were impressed with how they handled the situation--there wasn't even a manager present at the hotel when we called! None of us will stay at Holiday Inn Express in the future.

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIECorning, Guest Relations Manager at Holiday Inn Express Hotel & Suites Corning, responded to this review, May 16, 2012
I am sincerely apologetic for the service that you felt was lacking. I understand the frustration when wanting to alter a reservation and not able to do so. When booking through a third party site, we at the hotel level have our hands tied.
I would love the chance to accommodate any future stay here at the hotel, please call and ask to speak the Operations Manager.
Thank you for taking the time to write your review, I will utilize this as a great training tool for all parties involved.
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washington
Top Contributor
59 reviews 59 reviews
48 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 3, 2012

The first room I got was not appropriately supplied with soap, etc. so the front desk moved me to a suite. Only difference between the suite and basic room was a counter top with a mini fridge below and small "bar sized" sink. However no wash cloth or towels for the bar sink. The mini fridge froze my food - I guess I should have checked the temperature but I assumed the housekeeper did that :) Great breakfast, good location to highway, reasonable rates. When you book ask about the birds - when I was there in February there were migrating birds that filled the surrounding trees, flying over cars and covering with bird droppings. I was told they are only there a few weeks each year but what a big problem. I would stay again based on convenience and price.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Corning, responded to this review, May 8, 2012
heidi84,

Thank you for your recent stay and providing feedback. I'm sorry you were not fully satisfied with the accommodations received, but pleased the staff was a highlight of your stay. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope to have the honor of serving you again in the future.

Ben J
IHG Care
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Scottsdale, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2011

We stayed here for two night (Sept. 2011). We asked for "quiet" and was given a fourth floor
room. We saw nothing but big trucks all around the motel, but we heard nothing. The room was cleaner than any we stayed at (even Bellagio's in Vegas). Bathroom was spotless. Right across the street is McDonald's, which is convenient. However, this Inn's free breakfast was very nice and the breakfast area again spotless. We return each year to visit friends in Orland, and this is the motel we will stay in from this point forward. We found the staff to go out of their way to accommodate, and they were friendly and efficient in doing so.
Nothing to complain about and lots to recommend as far as we're concerned.

Room Tip: We made a reservation for two beds, non smoking, quiet: that's what we received.
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 23, 2011

It was late and we were looking for a place to stay. We stopped there first because they are right next to the freeway. I am so glad we did. The price was a little out of our price range but the guy at the front desk, Scott was awesome. He was funny and even though we were dog tired and on a budget he was able to work within our budget and still managed to make us feel like our business mattered. He really sold the inclusive breakfast as a money saver and it was. We had our two kids with us and the food was very good and they had a great selection including an automated pancake machine which I have never seen. The room was clean and the hotel was kind of ordinary in other respects but Scott really made it a gem of a hotel. He was gone when we got up so I didn't get a chance to say how much we appreciated his hospitality but Milly was also very nice. You just don't see many people like these guys anymore in customer service. We will certainly stay again the next time we go to California.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CorningGM, General Manager at Holiday Inn Express Hotel & Suites Corning, responded to this review, September 7, 2011
We are thrilled you were pleased with your stay! Thank you for taking the time to review our hotel, I have posted your comments for our staff to read. I agree that the full hot breakfast is a cost saving incentive and I personally frequent the pancake machine. We would be delighted to have you visit us again on your future travels!
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Puyallup, Washington
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 2, 2011

We just got back from a road trip to southern California, we booked all our hotels in advance (when we reserved this room we were told that it was a suite with 2 queen beds and a sofa bed, which we needed) when we arrived for a late check in the desk clerk was with another customer, who seemed flustered, it took over 20 minutes for the clerk to get this one customer checked in. My husband checks us in and we get to our room, first we notice there is no sofa bed, then we notice they put us in a smoking room (which we also requested non smoking). My husband goes down and tries to get things straightened out, the clerk is very rude and clueless, his main excuse is that he has only been there 4 months and doesn't know what style rooms they have. But, another employee will be there soon and we can deal with them. When that employee arrives they are just as rude and tells us they don't have any rooms that have sofa beds and that we must have made out reservations through central booking (we always call the hotel directly to book). After 45 minutes of dealing with these people, we finally insisted that they give us a rollaway for no charge (horrible spring filled mattress, which we had to put an air mattress on to make it sleepable) and reduce our rate to a standard room rate, and we just had to deal with the smoking room as according to the clerk "we are full" and as it was now 12 AM and we were exhausted. We almost always stay at Holiday Inn Express when we travel, this is the worst experience we have had with them and will always check reviews in the future, even if it is just for a one night stay while travelling!

Room Tip: there are none
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  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CorningGM, General Manager at Holiday Inn Express Hotel & Suites Corning, responded to this review, August 19, 2011
Thank you for your review. We apologize for the inconvenience you experienced during your most recent stay. Your booking was made through central reservations and they incorrectly informed you that our two bedded queen rooms had pull out sofas, only our king rooms have these. I have given my staff further training for these difficult situations. We encourage you to visit our hotel again for an improved experience.
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Lakewood, California
1 review
2 of 5 stars Reviewed July 24, 2011

First the good things: the staff was more than friendly and most helpful. The breakfast was great, many choices, and fresh food and drinks. Things that need improvement. The bed (King Sized) was old and lumpy. The sheets were terrible; they were like covering yourself with a wet Kleenex. What a horrible feeling. Also much of the inside: thresholds, door frames, carpeting etc. could use a good cleaning. Overall (excluding the lobby) the inside looks unkempt. We had stayed in other Holliday Inn Expresses, and they were far superior to this one.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CorningGM, General Manager at Holiday Inn Express Hotel & Suites Corning, responded to this review, July 26, 2011
We appreciate your feedback regarding our hotel and are following up with your comments and suggestions. I will pass along to the staff your acknowledgement of their friendliness and professionalism.
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Additional Information about Holiday Inn Express Hotel & Suites Corning

Address: 3350 Sunrise Way, Corning, CA 96021
Phone Number:
Location: United States > California > Corning
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Corning
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Corning 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Situated off Interstate 5 (I-5) and in proximity to the Rolling Hills Casino, the Sacramento River, Thunderhill Raceway, and many lakes ideal for fishing and boating. Corning is well known for being the Olive Capital of the United States. The hotel is located 120 miles north of Sacramento, 19 miles from Red Bluff, 30 miles from Chico, 30 miles from Willows,and 50 miles from Redding. The Holiday Inn Express Corning is the perfect halfway point to many destinations. The Holiday Inn Express Hotel Corning offers 78 rooms on four floors and features a complimentary breakfast, complimentary wireless internet access, outdoor heated pool and whirlpool, exercise room, and business center. The nearby town of Chico is home to California State University, Chico (CSUC) and has a large athletic department, The Chico State Wildcats, which hosts sporting events throughout the year. Other area attractions are the Wildflower Bike Race, the Outlaws Baseball League, and the National YoYo Competition. Be sure to find your way to Bidwell Park, the Silver Dollar Speedway, Bidwell Mansion, and the various popular swimming holes, restaurants and downtown nightclubs. Red Bluff, only 15 miles away hosts rodeos and motorcross at the Tehama County Fairgrounds. Visit Corning, CA and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Corning
Holiday Inn Express Corning
Holiday Inn Corning
Corning Holiday Inn

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