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“Ok hotel, little dirty” 2 of 5 stars
Review of BEST WESTERN Heritage Inn

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BEST WESTERN Heritage Inn
2.0 of 5 Hotel   |   4600 Clayton Road, Concord, CA 94521-7644   |  
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Ranked #4 of 8 Hotels in Concord
A TripAdvisor Member
“Ok hotel, little dirty”
2 of 5 stars Reviewed May 30, 2006

The hotel room was pretty large, but the bathroom was a little dirty. I guess that no one had really stayed in that room before us because there were dead dried up bugs in the bathroom. The front desk was really nice, but they said there would be a breakfast thing served in the lobby and it really wasn't much. It was also pretty noisy in the room. You can hear the cars and people passing by outside. We were there on a weekend and bright and ealry sunday morning there was something going on in there function room so we could hear the music blasting from that room.

  • Stayed May 2005
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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162 reviews from our community

Traveler rating
    42
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    26
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    30
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
A TripAdvisor Member
3 of 5 stars Reviewed January 22, 2006

The hotel is average. Customer Service is good, very friendly. The location is also nice, near to most of fastfood stores. I can say the facilities are ok. I got all the basics especially for a girl although the bathtub is small (minor thing). All in all it was a good stay at the hotel. And I would recommend it to my friends, in fact I did recommend it and we all stayed at the same hotel. No complaints whatsoever.

  • Stayed September 2005
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed September 2, 2004

I recently stayed at this hotel and was very disappointed. When I checked in the Front desk employee was very flustered and complaining about the lack of rooms he had that night. My reservation was for non-smoking, 2 queen beds. I checked into my room and the first thing I noticed is that one bed is a queen and 1 was a double. (not that big of a deal) but if you pay for 2 queens you should get 2 queens. The bathroom had mold in the shower, the refridgerator did not work and the toliet ran every 20 minutes. The most disgusting thing in the room was the carpet. It had big sticky stains all over that you stuck to if you stepped on them. I went down to get a different room and was told he had no other non-smoking rooms avialable, but he could get us a new fridge. That took 1 1/2 hours to get and 3 trips to the front desk. When the Front desk employee came to our room to switch out the fridge he was very argumentative (using a few 4 letter words in front of my kids).

The next morning I went down to the front desk and was given a new non-smoking room (? was it non-smoking NO!!!! ) There was also mold in this shower which housekeeping came in and cleaned upon my request.

Housekeeping cleans the rooms daily and the trash from the rooms sits in the hall until 5-6pm at night. During the 3 days I was at this hotel, a empty food container lay on the ground by the soda machine.

Needless to say this hotel is not a clean hotel and when you complained even to the general manager nothing gets done.

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 27, 2004

We stayed here for a night August 2-3, 2004. We had to cancel our credit card because of fraud charges (nearly $1,000) which occured on August 4 and 5. Now we know where this had occured! We hope that dishonest employee is fired by now.

  • Stayed August 2004
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 19, 2004

BEWARE!!!!!! I left my credit card at the front desk, and within half an hour my credit card was being charged fraudulently. I keep calling the manager of the hotel for some kind of response, or just to warn him, he has a dishonest employee. But he will never return my calls, I even called the Best Western corporate office and they can't get a hold of him. Very shady stuff going on!!!!

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Heritage Inn

Address: 4600 Clayton Road, Concord, CA 94521-7644
Phone Number:
Location: United States > California > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Number of rooms: 121
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

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