Got two free nights with our BW Rewards card, but even that price was too high. We've stayed there two other times. The second time, our room seemed dirty, run-down. We were in the back, where there were lots of construction vehicles and some kind of work going on, so the parking was dark and dirty, piles of gravel around. This time, our room was upstairs toward the front (street-side), but on the outside of the building (rooms are either on the pool side or the parking lot side). We saw different people going in and out of a downstairs room, taking their bikes inside with them. We think they must be dealing drugs out of that room. Then the room next to ours had (obviously) a couple in it who "partied"--loudly--till 4 am. The following night the same room next door was quiet until 2:30 when we heard a knock on their door, people in and out, voices talking. In the morning, there was a maintenance worker trying to fix their door that had been "broken in". The front desk staff said that the police had been called to that room. It wouldn't surprise me if there was more than just drug-dealing going on at this motel. We're just glad that we didn't get involved or our car damaged. We missed two nights of sleep.
There were only decaf packets supplied in our room but the coffee-maker hadn't been cleaned out anyway. We had to ask for a second bar of bath soap because there was only one in the room. When we got to the breakfast, the waffle-maker was out of order and we had to ask for more food to be put out (the trays of eggs and bacon were empty). Our room had a "spa tub" with a mat in it that had scum all around the edges. The carpet in the room was dirty and had a large burn-hole (in a non-smoking room). We're all done here!
- Official Description (provided by the hotel):
- Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Heritage Hotel Concord
- Best Western Concord
- Concord Best Western