We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad/dangerous atmosphere; dirty room” 1 of 5 stars
Review of BEST WESTERN Heritage Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added BEST WESTERN Heritage Inn to your Saves list
BEST WESTERN Heritage Inn
2.0 of 5 Hotel   |   4600 Clayton Road, Concord, CA 94521-7644   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Price
SAVE 10% in Concord!
Ranked #4 of 8 Hotels in Concord
Oregon
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
“Bad/dangerous atmosphere; dirty room”
1 of 5 stars Reviewed April 25, 2013

Got two free nights with our BW Rewards card, but even that price was too high. We've stayed there two other times. The second time, our room seemed dirty, run-down. We were in the back, where there were lots of construction vehicles and some kind of work going on, so the parking was dark and dirty, piles of gravel around. This time, our room was upstairs toward the front (street-side), but on the outside of the building (rooms are either on the pool side or the parking lot side). We saw different people going in and out of a downstairs room, taking their bikes inside with them. We think they must be dealing drugs out of that room. Then the room next to ours had (obviously) a couple in it who "partied"--loudly--till 4 am. The following night the same room next door was quiet until 2:30 when we heard a knock on their door, people in and out, voices talking. In the morning, there was a maintenance worker trying to fix their door that had been "broken in". The front desk staff said that the police had been called to that room. It wouldn't surprise me if there was more than just drug-dealing going on at this motel. We're just glad that we didn't get involved or our car damaged. We missed two nights of sleep.

There were only decaf packets supplied in our room but the coffee-maker hadn't been cleaned out anyway. We had to ask for a second bar of bath soap because there was only one in the room. When we got to the breakfast, the waffle-maker was out of order and we had to ask for more food to be put out (the trays of eggs and bacon were empty). Our room had a "spa tub" with a mat in it that had scum all around the edges. The carpet in the room was dirty and had a large burn-hole (in a non-smoking room). We're all done here!

Room Tip: If you REALLY need to stay here, get a room on the pool side toward the front of the building.
See more room tips
  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

164 reviews from our community

Traveler rating
    42
    48
    26
    17
    31
See reviews for
40
43
13
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Beaverton, Oregon, United States
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 25, 2013

Got a good deal through the AAA website and wasn't disappointed for 3 nights. Very comfortable king bed in a large second floor non-smoking room overlooking the inner courtyard pool. The first room assigned, claimed to be non-smoking, had been recently smoked in, but the desk staff were very helpful in getting us a "true" non-smoking room right away. Good breakfast each morning, plus complimentary USA Today was a nice touch. Lots of eatery choices nearby, plus a beautiful park (Newhall Community Park) all within easy walking distances. We'll be back again in 3 months and will probably stay here then too.

Room Tip: Go second floor for quiet and inner facing the pool. Plus just a few more dollars for the in-room j...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Top Contributor
73 reviews 73 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

I stayed here for a week and was pleasantly surprised with an updated room with a nice tv and comfortable beds.
The hotel isn't in a bad area as others have suggested, but it is busy around the hotel. There are alot of eating places close by and within walking distance.
The breakfast isn't bad. There is a slight variety daily. The pool was shut down when I stayed there.
I will say there was a dude smoking weed in his car but hey it's California and its legal here so what can you do. There weren't bums hangin out around there either during my stay.
I had no problem here and I stay at BW often. It was pretty much what I expect when I stay at one of their properties.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 13, 2013

Booked a room directly with BW for $95 for one night. Arrived and hotel appears to have a motel setting. There were bums smoking pot and hanging out right outside the room. Was going to just ignore it and call it a night, but when I lifted the sheets, there were stains and pubes on the sheets. Packed up immediately and left the hotel to stay at the Crowne Plaza for $180 a night. You get what you pay for.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed February 15, 2013

My husband and I stayed here for 4 nights, visiting relatives for a wedding.
Our room was a king smoking, facing the parking lot and the Kentucky Fried Chicken next door.
It was quiet, even though there were a couple of groups that came in for one night stays during our 4 night stay in a cool early February 2013 from a Friday to Tues. I should say the smoking room did not smell as though it was a smoking room!!

The bed was fair, the bedding and pillows were very nice and included a large bolster. I actually would like to see if one could buy the "blanket" as I really liked it a lot. The heater worked well and we were never cold during the nighttime temps in the teens. The arm chair did have old stains on it, and the shower head made it somewhat difficult to keep the water in the shower area, but overall we were pleased with the room. Maid service was very speedy and our maid did not speak English, but it was not a problem, since the front desk staff said "to just put the Do Not Disturb sign on the door to delay maid service.

The breakfast was excellent on 4 of the 5 days we were there, there was an accident outside the motel on Sunday night and the road in front of the hotel was closed from early evening to late evening making it impossible to get into the motel. Unfortunately, no one could tell us how to get into the motel from a back road, but we were able to park our car across the street in a small shopping area and the rental car was fine the next morning. I would probably suggest that management give out to their staff a map showing other entry ways into the motel, since they lost business. The front desk lady did her best to find us a way in, but that road did not go through. Anyway, I think the reason breakfast was not quite as good one day was food could not get in either. Breakfast is hot with bisquits and gravy, eggs, sausage, bacon, waffles, various pastries, bread and muffings for toasting, dry cereals, coffee and tea.

The room had a coffee maker, hair dryer, iron and ironing board, microwave and refridgerator, all of which worked and wifi. The motel has an outside pool that was closed, and one computer in the lobby.

The front desk people were helpful, polite, and professional. And we did meet a night security man who was also very nice.

The motel is within close walking distance to a KFC, Subway, a couple pizza places, a small shopping mall, bank and other places that I saw but did not commit to memory. It was a nice area.

We would probably go back to this motel

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royersford, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 3, 2012

We booked a 4 night stay in August. The air conditioner in our room did not work. They did not have a room available to switch us to. It was very uncomfortable in the room. We booked a room for 4 people and each day were left 3 towels. Each day we had to call for an additional towel. The towel never came on two of the days so we shared our wet towels. The breakfast was good, I would never stay here again.

Room Tip: Book another hotel
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Heritage Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Heritage Inn

Address: 4600 Clayton Road, Concord, CA 94521-7644
Phone Number:
Location: United States > California > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Concord
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Number of rooms: 121
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, Hotels.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN Heritage Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Heritage Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.