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“Had a great night” 5 of 5 stars
Review of Crowne Plaza Los Angeles - Commerce Casino

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Crowne Plaza Los Angeles - Commerce Casino
3.5 of 5 Hotel   |   6121 East Telegraph Road, Commerce, CA 90040   |  
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Ranked #2 of 7 Hotels in Commerce
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
78 helpful votes 78 helpful votes
“Had a great night”
5 of 5 stars Reviewed June 25, 2014

The staff were very friendly as were the patrons, my husband and I spent one night here after hearing it was the largest card room in the world and wanting to learn how to play cards seeing we were in the area. Not only were we taught properly by the staff but they bent over backwards to make sure our stay was great. Everything was spotless, the prices were very good for LA, we had the best Chinese , authentic Chinese food we have ever had and had a great night. The management there went out of their way to make sure we were looked after, as a couple of Aussies travelling around, we were made to feel like locals and we had a great night.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    28
    38
    27
    9
    11
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Taiwan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 17, 2014

My stay at Commerce Crowne Plaza was average. The location is quite far away from L.A downtown and it's pretty much next to the highway. However, you can ask for free shuttle pick-up either at Union Station or at any location is within 10 miles. Give hotel a call when you're ready to be picked up.

When I checked in, I was disappointed with the fact that the hotel is under construction for about "two months". And so, I was informed that there's no outdoor pool or spa for use. I wish the hotel has informed me this earlier. Communication is way too important!

The restaurant, Wood Dragon, located next to the lobby was fantastic! During my three nights stay, I pretty much ate there every day. Service was great, food was fresh, and the environment was way better than the sporty bar/ cafe/ inside of Casino.

Commerce Casino was very outdated and it looks kind of cheap. I didn't really feel like spending my time there at all.

On the very last day, I had one hour massage at "Meridian Day Spa" on Level 2 above Casino. Ben from front desk was very friendly and helpful. It was a great place to spend time at while you were there. Make sure you treat yourself a nice hourly massage and spend half day inside of jacuzzi pool and steam rooms. Visiting the SPA was totally my highlight!

If you wanna stay here, please consider it won't be much entertainment for non-gamblers like myself. Overall, It was an average stay!

Room Tip: Use their free shuttle bus for pick-up if you're not driving in L.A
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review, July 4, 2014
Dear Koko S,

Thank you for writing a review on your recent stay. We take delight in knowing that despite the challenges regarding our location, you managed to find our complimentary shuttle service convenient. You seem to have particularly liked the food and service in our restaurant. We take pride in knowing that our food and beverage staff was able to provide the best culinary experience during your stay.

I do want to apologize for the shortcomings, with regards to the ongoing construction affecting the pool area and spa. We will certainly work on the points that you have raised to ensure we provide the best customer experience. We look forward to serving you again when you can enjoy all the hotel amenities.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goodyear, Arizona
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 21, 2014

The place is elegant. If your a poker player its the place to be. I came through for a night on the way to Phoenix. The valet parking would not touch my bike. I came in on a Harley. The parking manager directed me to a covered parking space in view of the staff. Way above and beyond expectations. The room was OK, nothing special. A nice view of the rear parking lot, but the view is not what one comes to this hotel. The poker floor was booming, the food was great and the staff was very attentive. The renovations were annoying, but the front desk staff spelled it all out when I checked in. I am looking forward to my next trip to the area to see all the reno's done. All in all, its a good hotel and destination. I recommend it.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbine, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2014 via mobile

I would avoid the hotel for the next six months. They provided us a letter when we checked in stating that they are doing construction starting at 8am yet start every day at 7:15. When asked about it the front desk responded that they start at 7am and said the letter was wrong. They made us feel like it was our fault the letter was wrong. Terrible customer service.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review, May 4, 2014
Dear JMPeck,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am very sorry to hear about the troubles you encountered over the renovation. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments are being shared with the hotel management and appropriate action will be taken. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Commerce hotels

San Diego, California
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 28, 2014

Booked a non smoking room, received email confirmation for non smoking room, upon arrival we where told we booked a smoking room, when we showed them email, they said no, you booked a smoking room. Load of crap. Other than that, hotel was nice, 15-20 min drive to L.A. Convention Center even with morning commuter traffic, $2 Valet parking, good dining options in hotel. Hotel is busy Friday and Saturday nights, but valet was still quick and easy. Probably would not stay here again because of the smoking thing.

Room Tip: just know that you may still get smoking room even if your confirmation says non smoking.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lemoore, California
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 12, 2014 via mobile

Stayed for 2 days in mid march. Convenient just off the 5, excellent staff, very curteous, valet parking a must ($2 charge) very worth while. Asian and Americsn restaurants, good food, service and bar staff. Will stay there again. Rooms very comfortable.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 13, 2014

Was looking for hotels in Los Angeles area for our road trip and realize most hotels in LA have hefty parking fees. So we end up at this casino hotel where free self-parking is available.

Location of this hotel is okay. It's right next to I-5 and it's easy to drive to most of the attractions in LA within an hour. There is a outlet mall right next to the hotel so shopping is no a problem. Staff is nice, rooms are big but the hotels itself is bit old.

One thing that make me think twice before staying here again is safety. Probably because it's a casino hotel, so there are people wandering around at the car park. I smell pot around the car park, and once got asked by a guy for change after I parked my car. But nothing too bad happen, just small nuisance.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review, March 1, 2014
Dear tripadvisor,

Thank you for your candid feedback. It is lovely to hear you liked our location. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Thank you again for your comments.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Phone Number:
Location: United States > California > Commerce
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Commerce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Hotel Los Angeles Commerce Casino. Whether you're traveling to Los Angeles for business or pleasure stay close to all the exciting action you'd expect from Las Vegas! This upscale tower of hospitality resembles a Babylonian theme with lush gardens, water fountains and a grand entry that will impress even the most discerning traveler. The Crowne Plaza Hotel at Commerce Casino, is 'The Place to Meet'; is located adjacent to the World's Largest Card Gaming Casino, the Commerce Casino. The hotel is also in close proximity to all of Southern California major attractions, STAPLES arena and Convention Center, Downtown Los Angeles, Hollywood, Disneyland. May we book your reservation? We look forward to welcoming you to our fabulous hotel. ... more   less 
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce

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