Overall the hotel itself is nice and clean. The rooms are large and the regular rooms come with a refrigerator. Apparently even though this hotel is a suite design, there are additional suites that also include a microwave for a higher rate. Our room was spacious with a king bed, couch, large refrigerator/freezer and desk. There also was a small reasonably priced, clean laundry facility available for guests, which was one of the reasons we had chosen this location when reserving a hotel in this area. The night clerk at check in, Vonna (sp) was especially helpful and friendly in getting us settled after a long drive.
After settling in, having dinner and doing laundry we discover that the TV did not work at all in our room. Vonna made every attempt to get it to work, by rebooting and trying new remotes with no luck. At that late hour, switching rooms was not an option. So what a disappointment to try to unwind on Christmas Eve with no TV. Then in the middle of the night, for no apparent reason, the toilet in our room just decides to continuously start running and will not stop keeping us awake.
Breakfast the next morning was interesting. I wasn't expecting a full meal however, orange juice and some pancakes in the fancy machine they had there would have been nice. They were out of orange juice (it was "frozen") and the machine that takes forever to make silver dollar size pancakes ran out of mix. What was left was cold cereal and toast with butter.
Upon check out, I discussed the issues with the clerk, through the bullet proof glass, and asked to talk to the manager because I felt that we should be compensated in some way for the inconveniences and problems with this room. I am told that he will not be in until the next day;however she would have him call me. That was on December 25th... so now after 3 additional phones calls and messages left at the hotel plus a detailed email sent to the manager, I still have not heard back from him in regards to my complaints, 17 days later.
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- Also Known As:
- Red Tile Hotel Colton