I cannot explain how horrible this place was for the Ju e wedding I attended. First of all, the wedding was supposed to start at 2pm, didn't start until almost 3pm. It was 93 degrees and this place had ZERO shade... I am not exaggerating, there was no cover anywhere. They wouldn't let you inside to escape, even the bathrooms were swelling. We all had to huddle under the scarce table umbrellas as staff was trying to set up for the dinner. It was so hot outside, we couldn't get over how unprepared this place was. There were not enough umbrellas for dinner-- and believe me, you had to be shaded to escape the scorching heat. They ran out of ice and started rationing it out...seriously?? It was just horrible from beiginnig to end, which was when an older gentleman psed out and an ambulance had to be called in... Too much sun. Shocker. Here's a tip: if you hold an outdoor wedding, make sure the guests are comfortable and taken care of as well as the wedding party. Numerous people were complaining and calling this place a joke-- it was THAT miserable. I am sure this is a wonderful place for anything BUT a summer event, but this place is woefully not prepared to handle hot temperatures. We travelled a long way to attend this wedding and it was just miserable, not memorable, as it should have been.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaming Villa Florentina for this bad experience is like blaming the theater itself because you didn't like the movie.
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It is unfortunate that this review appears on our Villa Florentina Tripadvisor profile. It should actually be posted on the sites for the client, caterers, and coordinator. Please read the simple explanation below:
WE DO PROVIDE beautiful and elegant wedding venue in the Sierra foothills, along a sparkling river, with views of our olive grove and the valley beyond. It is a stunning setting for our clients to exercise their creativity in assembling a team of vendors to deliver their dream wedding.
WE DO NOT PROVIDE food, drinks, or rental equipment. Those items are the responsibility of the client, coordinator, and caterer. We are not an "all-in-one" venue, but instead allow our clients the flexibility and creativity to select their own caterers, photographers, florists, etc.
SHADE: The client and coordinator arranged for all rental equipment, including tables, chairs, market umbrellas, etc. While we can not force our clients to obtain any particular rental items, we recommend, stated clearly in our contract, the need for shade. In fact, our clients sign a contract in which they agree to provide a minimum of one large market umbrella for each 10 guests. Clearly, in this case, the client and coordinator failed to follow our recommendation and plan for guest comfort. Unfortunately for us, the reviewer's dissatisfaction is misguided and should have been directed toward the responsible party.
FOOD/DRINK/ICE: The caterer provides all of these items. For the majority of our events, as evidenced by our other online reviews, the professional caterers provide ample and excellent food and drink. In this case, unknown to us, there appears to have been a shortage of ice provided by the caterer. Unfortunately for us, the reviewer's dissatisfaction is misguided and should have been directed toward the responsible party.
WEDDING SCHEDULE: The client and coordinator arrange the schedule. In this case, the invitation stated 2pm ceremony, when the client's actual intent was to begin the ceremony at 2:30pm to allow for late arrivals. When the ceremony actually began at 2:45pm, guests had been waiting for quite some time, especially those who had arrived long before the stated start time. This might not have been remarkable if shade and refreshments had been adequately planned for by the client, coordinator, and caterer. Furthermore, most ceremonies begin at 4pm to 5pm, but this client chose to begin at 2pm, which, due to their failure to provide for adequate shade and refreshment, compounded the discomfort. Unfortunately for us, the reviewer's dissatisfaction is misguided and should have been directed to the responsible parties.
WEATHER: We cannot control the weather any more than any other outdoor wedding venue. When the client, coordinator, and caterer adequately plan for guest comfort with items such as umbrellas for shade, ice for drinks, etc, the weather plays a small role in the event. Unfortunately for us, the reviewer's dissatisfaction is misguided and should have been directed to the responsible parties.
VENDOR ERRORS: We pride ourselves on allowing our clients and their wedding coordinators a great deal of flexibility in planning their own event, including choosing their own vendors (caterers, coordinators, florists, etc). This usually leads to memorable and unique events, but occasionally brings an unprepared or unprofessional vendor to our venue. In this case, the caterer arrived late and failed to set up what few umbrellas they did have in time for the arriving guests. Furthermore, they did not set up the bar/refreshment station in time for the arriving guest. Finally, they apparently ran out of ice and drinks as well. Unfortunately for us, the reviewer's dissatisfaction is misguided and should have been directed to the responsible parties.
SUMMARY: We take full responsibility for all facets of our venue within our control. That is why the parking is ample, the grounds impeccable, the scenery breathtaking, and the staff helpful, professional, and kind. However, we cannot assume responsibility for failures beyond our control, though we provide valuable insight to all of our clients to help ensure that their event is amazing. When clients disregard our advice, or private vendors fail to provide professional service, or mother nature provides a beautiful clear summer day, fingers are better pointed elsewhere than at our beautiful venue and it's hardworking staff.
Do you blame the swimming pool for your nudity if you forget your bathing suit?
Do you blame the ski resort if your gloves are not warm enough?
Do you blame the condominium if your friend runs out of wine at her condo during dinner?
Clearly, the reviewer misunderstood the very nature of the situation, and should be forgiven for their misplaced outrage.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.