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Chukchansi Gold Resort & Casino: Traveler Reviews

711 Lucky Lane, Coarsegold, CA 93614
Hotel amenities
Chukchansi Gold Resort & Casino
Ranked #1 of 2 hotels in Coarsegold
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107 reviews from our community

    Trip type
Traveler rating
    29
    45
    19
    7
    7
Date Rating
Friant, California
1 review
“Beds not the best!”
2 of 5 stars Reviewed November 1, 2012

The bed was very lumpy and the pillows were absolutely flat... We called down to housekeeping and they just brought us more flat and lumpy pillows. The room was appointed nice... It was a shame the beds/bedding were of much lower quality. Did not experience great customer service while staying there. Main bar was good however, wait time long for the restaurants and we went on a Tuesday night. We filled out a comment card when we left but no follow up with us on our stay. It appeared no one cared. When we checked out we were not even asked "how was your stay with us?" Staff needs to be trained on better customer service especially with another Casino coming to town down the street.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lakeview2007 about Chukchansi Gold Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSCoordinator, Guest Relations Manager at Chukchansi Gold Resort & Casino, responded to this review
January 2, 2013
We have renewed our beds just recently. Now we have Serta Euro Beds in all of our rooms at the Chukchansi Tower. They provide extra support and comfort with the oversized pillow tops. We have also renewed all of our pillows, they are all antibacterial and hypoallergenic and extremely comfortable. As to your comments in regards to our customer service, I assure you that we have worked very diligently to address the concerns. While we have attempted to adequately train our staff to immediately resolve issues to the guests’ satisfaction, we obviously fell short with your party. I apologize and make sure to address the issues with the respective department heads.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madera, CA.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Casino Restaurants”
1 of 5 stars Reviewed October 26, 2012

There seem to be few dining options left at the casino. They are either closed or closed during the week. The menu at Goldfields has been reduced to minimal choices. The casino part was not very clean. This looks like a place on its way out of business.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask 429grammie about Chukchansi Gold Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSCoordinator, Guest Relations Manager at Chukchansi Gold Resort & Casino, responded to this review
January 2, 2013
Thank you for taking the time to respond our online survey regarding your visit to Chukchansi Gold Resort & Casino. We take great pride in our product, services, and people and appreciate when guests take time to share their thoughts with us. The restaurant hours have been adjusted against our volume on particular days. We will be sure to pass your comments to the respective department heads, hope to see you again soon.
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Pine Bush, New York
1 review
1 helpful vote 1 helpful vote
“Passing Through”
5 of 5 stars Reviewed October 12, 2012

Traveling out of Yosemite back to the Ca. coast. A great stop, very clean, large comfortable rooms, there was a good selection of restaurants. The casino offered entertainment, we made generous donations : ) We would have liked to see a larger non-smoking section. The staff of the hotel, restaurants and casino were all very freindly and professional.

Room Tip: Request a quiet room. We had an incident with an obnoxiouly loud couple in the hall, not the hotels...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 731cw about Chukchansi Gold Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSCoordinator, Guest Relations Manager at Chukchansi Gold Resort & Casino, responded to this review
January 2, 2013
We appreciate your comments, especially the high marks you included about our beautiful hotel rooms and restaurants. We’re very focused on receiving feedback and taking action appropriately. We will be passing your comment in regards to the non-smoking section on to our department heads. We look forward to see you again and provide the world class service you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Great Casino Hotel”
5 of 5 stars Reviewed October 5, 2012

We stayed here two nights. The lobby is inviting (and the bears at the fountain outside are cute.) The room was very comfortable with two queen beds. I liked the seperation from the bathroom and the sinks. We received food and casino vouchers and of course the casino voucher paid for the food, but it is a very nice casino - smoke is at a minimum and lots of low cost poker slots - no carp table though. We were with a group that arrived late the first evening and every thing was ready for us and the rooms were close to each other. Our room was directly off the elevator and yet was very quiet. A good place to stay on the way to Yosemite. The restaraunt and buffett were both good, and reasonable with good service.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask OmahaNEOmaha about Chukchansi Gold Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSCoordinator, Guest Relations Manager at Chukchansi Gold Resort & Casino, responded to this review
January 2, 2013
We appreciate your comments and we’re very focused on receiving feedback and taking action appropriately. Your comment further motivates us to do even better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“GREAT SERVICE”
5 of 5 stars Reviewed September 30, 2012

stayed the night on the way to yosemite park. enjoyed the resaurants and entertainment. the gambling is ok depending what you are playing. but the service i find was outstanding. this is coming from a retired marine who's been there.

Room Tip: all the rooms seem good i checked with the other group we were with and they like the room.the secre...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gtobin1 about Chukchansi Gold Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSCoordinator, Guest Relations Manager at Chukchansi Gold Resort & Casino, responded to this review
January 2, 2013
We truly appreciate your comments and we are determined to keep our focus on world class service. Your comments further motivate us and we’ll continue to strive to do even better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chukchansi Gold Resort & Casino

Also Known As:
Chukchansi Gold Hotel Coarsegold
Chukchansi Gold Resort And Casino
Chukchansi Gold Hotel
Address: 711 Lucky Lane, Coarsegold, CA 93614
Region: United States > California > Coarsegold
Amenities:
Fitness Center Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 hotels in Coarsegold
Price Range: $
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Chukchansi Gold Resort & Casino
Enter dates & see best prices* (from our partners)
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