I stayed in a top floor room. It rained the first night which it rarely does in this area. Anyway the ceiling dripped on an arm chair. I heard it in the middle of the night, moved the chair and put a trash can under it because I didn't want to change rooms in the middle of the night. They moved me to another room the next day and they REFUNDED ONE DAY from my bill. The place was very nice and I would stay there again without hesitation.