We have stayed at this property at least half a dozen times or more the past year and a half and every time there is an issue with the room. This past weekend will be our last time staying at this property. We had two rooms reserved one king suite and one king handicapped accessible room. Upon check in the king handicapped room had issues with the air conditioning. This is our third stay with air issues and we all know that its hotter than hates in Fresno/Clovis during the summer. While waiting for the repairman for the air we discovered the tv didn't work at all in that room. When we brought this to the front desks attention we were told there was no rooms available as there was a million young ball players there for the night. Loud and rowdy teens running about. But were assured that the occupants of the room with no tv would be relocated the next day when rooms became available. The next day after returning from our outing a new room was assigned and the new room had a burnt out main light in the bathroom and the toilet paper holder had been ripped off and was in the floor leaving nothing but metal sticking out from the wall. When I approached the hotel manager in the morning she apologized that "The room did not meet my expectations" I asked her if that room would meet her expectations and she said no but had no answers as to why everything is always broken at their fairly new property. I questioned if the cleaning staff reported to anyone of broken fixtures, burnt out lights, or nonworking equipment but I am guessing they don't and you would think they would being the only hotel employee to be in rooms between guests. But I guess its ok for a handicapped individual who has a visual disability to be in a room with little to no bathroom light and metal sticking out of the wall where your leg is when using the bathroom. When packing to check out this morning I found a used shower cap in our closet... GROSS!! Long story short AVOID THIS PROPERTY!! The desk didn't offer anything other than sorry that you weren't happy with our broken crap. I did call the Hampton Inn main office complaint line and we were refunded the one room but too little too late this shouldn't have happened at all to begin with.
Stay somewhere else!! Terrible property,
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 2, 2012
Thank you for being a guest at the Hampton Inn & Suites in Clovis. I have read your comments and needless to say your unfortunate stay has caused us all great concern. Incidents such as yours are really quite rare. We accommodate thousands of guests each month, and the principal goal of our hotel is to provide an excellent product and service at a reasonable price. We are deeply committed to this goal. However, it’s disappointing when events such as yours occurred.
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We offer no excuses for the problems you experienced and want you to know that corrective action is currently underway with our Maintenance and Housekeeping Staff. We are confident the guest room issues you addressed will be resolved, so this will not occur again. On behalf of the entire staff of the Hampton Inn & Suites in Clovis, please accept our sincerest apologies for any inconvenience you were caused.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.