We have stayed at this property at least half a dozen times or more the past year and a half and every time there is an issue with the room. This past weekend will be our last time staying at this property. We had two rooms reserved one king suite and one king handicapped accessible room. Upon check in the king handicapped room had issues with the air conditioning. This is our third stay with air issues and we all know that its hotter than hates in Fresno/Clovis during the summer. While waiting for the repairman for the air we discovered the tv didn't work at all in that room. When we brought this to the front desks attention we were told there was no rooms available as there was a million young ball players there for the night. Loud and rowdy teens running about. But were assured that the occupants of the room with no tv would be relocated the next day when rooms became available. The next day after returning from our outing a new room was assigned and the new room had a burnt out main light in the bathroom and the toilet paper holder had been ripped off and was in the floor leaving nothing but metal sticking out from the wall. When I approached the hotel manager in the morning she apologized that "The room did not meet my expectations" I asked her if that room would meet her expectations and she said no but had no answers as to why everything is always broken at their fairly new property. I questioned if the cleaning staff reported to anyone of broken fixtures, burnt out lights, or nonworking equipment but I am guessing they don't and you would think they would being the only hotel employee to be in rooms between guests. But I guess its ok for a handicapped individual who has a visual disability to be in a room with little to no bathroom light and metal sticking out of the wall where your leg is when using the bathroom. When packing to check out this morning I found a used shower cap in our closet... GROSS!! Long story short AVOID THIS PROPERTY!! The desk didn't offer anything other than sorry that you weren't happy with our broken crap. I did call the Hampton Inn main office complaint line and we were refunded the one room but too little too late this shouldn't have happened at all to begin with.
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