I rate this hotel terrible only because of the unacceptable conversation that I had with GM Cynthia Jones. I had an early check out due to a change in my job.. I packed up and checked out in a hurry. I forgot to take my receipts for meals and expenses that I keep in the desk drawer during my stay. I called the hotel later that evening when I discovered that I had forgotten them. Ms. Jones laughed at me when I asked if housekeeping had turned them into the desk.. told me they would assume it was trash. I explained that in a hotel that caters to the business traveler I would think that housekeeping staff would be trained to turn something like that in to the desk, or contact me to see if I needed them. Ms. Jones was very rude, had no concern for my issue and never once apoligized for the inconvenience that this clearly caused me. She told me that it was not her fault that I left my receipts in the room. TRUE. I found Cynthia Jones to be very unprofessional during our conversation. Although the hotel is adequate, I will never stay in this property during future business travel to the Fresno/Clovis area.
- Official Description (provided by the hotel):
- Guests are invited to enjoy many amenities, including our 24-hour Pantry® convenience mart, Complimentary local calls and coffee. We also provide an on-site exercise facility, Stay Fit Kit® available for check-out and outdoor heated pool and whirlpool.Guests will appreciate conveniences like Complimentary high-speed internet access, computer hook-ups and 24-hour business center. ... more less
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- Also Known As:
- Hilton Garden Inn Clovis Hotel Clovis