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“Nice Hotel, but horrible book-keeping practices” 1 of 5 stars
Review of Hilton Garden Inn Clovis

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Hilton Garden Inn Clovis
3.0 of 5 Hotel   |   520 W. Shaw Ave., Clovis, CA 93612   |  
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Ranked #3 of 8 hotels in Clovis
Pleasanton, California
1 review
“Nice Hotel, but horrible book-keeping practices”
1 of 5 stars Reviewed March 19, 2013

Hotel double billed my credit card and now are denying it. I have proof, I actually check my CC statements. Memo to Hotel, figure out the mess and apologize ... easy. Perhaps there was some confusion, the room was booked through a 3rd party system and I paid in full 1 week prior to my stay. Shouldn't the staff be able to see on my reservations that I was pre-paid? If the 3rd party booking service didn't do something correctly that shouldn't be my issue. At check-in my card was swiped for incidental charges and that what they told me. Big hassle now, and of course I'll get my money back but it more work than i bargained for.

Room Tip: I liked being close to elevators
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roschelle J, Manager at Hilton Garden Inn Clovis, responded to this review, March 27, 2013
Thank You for your review and I like to apologize that you experienced this situation. We here at the HGI Clovis pride our selves on accurate, professional and complete service and with this response we will continue to make those adjusments necessary to hold fast to the HGI standard of service,. We certainly welcome you back and look forward to serving you again soon and again please accept our deepest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Santa Barbara, California
Top Contributor
600 reviews 600 reviews
106 hotel reviews
Reviews in 164 cities Reviews in 164 cities
398 helpful votes 398 helpful votes
4 of 5 stars Reviewed March 5, 2013

The hotel is very close to the Fresno Airport. Clean rooms and the restaurant is good for breakfast. Don't forget to adjust the dial on the mattress! Good amount of parking. The name is a little confusing, but Clovis means Fresno.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2013

Excellent accommodations in Clovis, CA. Highly recommended. Very clean, conveniently located, excellent service, lots of parking. Best hotel in town, in my opinion. I thought the bed was extremely comfortable. Very quiet as well. Thank you for a great stay.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
1 review
5 of 5 stars Reviewed February 21, 2013

Clean room and bathroom, comfy bed and pillows, sheets smelled clean, nice furniture (especially loved the Herman Miller chair), helpful staff, great customer service. Overall a very respectable place and we had an enjoyable stay. Will definitely stay here again when we come to Fresno.

Room Tip: Could be noisy if your room is near the pool.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, Oregon
1 review
3 of 5 stars Reviewed February 19, 2013

The hotel is nice and clean and up to Hilton standards. However, the internet service is completely unusable as of 2/2013. The service is AT&T, and frequent travelers know that their hotel service sucks, it was no different here. The bed was very firm and not comfortable either.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
114 reviews 114 reviews
54 hotel reviews
Reviews in 69 cities Reviews in 69 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 16, 2013

Having had Gold status with Hilton for a few years, I've stayed in lots of their properties, but this was my first time at this property. The hotel lobby was very nice, rooms were clean and fresh, and the staff was helpful and friendly. My room was spacious and quiet, even though it was fairly close to the onsite fitness center. The location was good as well, not far from the airport and close to the business I was visiting. The only issue I had was the price, which was inflated due to the World Ag Expo taking place in a nearby town. Other than that, this was a good place to stay.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
76 reviews 76 reviews
54 hotel reviews
Reviews in 53 cities Reviews in 53 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 14, 2013

Stayed here for a 1-night business trip and very much enjoyed it. The entire hotel seemed brand new and the bed linens were very clean and fresh. The fitness center is nice and I thought the quality of the $9.95 breakfast with cooked-to-order eggs was excellent. I would definitely stay here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Clovis

Address: 520 W. Shaw Ave., Clovis, CA 93612
Phone Number:
Location: United States > California > Clovis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Clovis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Clovis 3*
Official Description (provided by the hotel):
Guests are invited to enjoy many amenities, including our 24-hour Pantry® convenience mart, Complimentary local calls and coffee. We also provide an on-site exercise facility, Stay Fit Kit® available for check-out and outdoor heated pool and whirlpool.Guests will appreciate conveniences like Complimentary high-speed internet access, computer hook-ups and 24-hour business center. ... more   less 
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Also Known As:
Hilton Garden Inn Clovis Hotel Clovis

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