We had a big problem upon check-in with the front desk woman. The big woman at the check-in counter was very rude and extremely unfriendly, that day was 103 F maybe the heat got to her a bit, we totally dislike her poor attitude working as a front desk lady.
At first, she can't located our reservation, then she told us we can't change room - We had booked a none smoking room with a king size bed, but we were giving a smaller double bed room, not to mention the room smells bad (we can leave the window open while running the A/C try to cool off the room while outside temp. is 103F..
We had lots of luggages but there's bellboy at this hotel to help us with our luggages.
Our room was located at the far end of the facility, it was a long walk to get there,by the time we were in our room, we were so angry and sweaty!
We dislike the color of the room - from light dirty brown to dark horror brown! The bed was so uncomfortable I can feel the springs poking my body.
There were loud ventilation noise in the bathroom which can't be fixed or turned off! One of the hotel staff told us all the room in this hotel has the same noise. Reeeeeally !!!
My husband and I stayed in this hotel for a wedding event, we hated everything in this hotel except the little restaurant. The food is not fancy but the friendly staff made this place felt adequate.