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“Ok” 4 of 5 stars
Review of BEST WESTERN Plus Otay Valley Hotel

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BEST WESTERN Plus Otay Valley Hotel
2.5 of 5 Motel   |   4450 Main Street, Chula Vista, CA 91911   |  
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Ranked #4 of 20 hotels in Chula Vista
Fontana, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Ok”
4 of 5 stars Reviewed May 7, 2013 via mobile

The room was nice and clean, although there was not much in privacy from the window. The hotel has a continental breakfast, but can try a little better with choices for breakfast. The two days that my family and I were there, they had scrambled eggs for breakfast and didn't change it up. Other hotels that I've been to, they would change around the variety of styles of egg. Not this place.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, May 9, 2013
We want to thank you for your kind words and for taking the time to write about your hotel experience. We will take your suggestions for breakfast into consideration. Please come visit us again.
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94 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Seattle, Wa
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 16, 2013

We took our kids to San Diego for a week and stayed 5 nights at the Chula Vista Best Western Plus using 5 groupons. Maria made our reservations and was very helpful and quick. To use the Groupon we had to make the reservation, then bring the codes from the Groupons with us when we checked in. I knew room tax was added on top of what I paid for the Groupon, but it was only $26.75 TOTAL for 5 days! AWESOME.

At first I was worried when we pulled in. They should really call it a motel. The door to each room opens to an outdoor hallway, you don't go INSIDE to walk to your room. The hotel is 3 stories, but they have a nice elevator in the center and stairs on each end. This Best Western is located directly off the 805 freeway. A Circle K gas station is next door which is convienent (it's so close, the parking lot of the Circle K joins with the parking lot of the Best Western). On the other side of the freeway is a shopping center with a Panda Express, Kohl's, Pet Smart, Staples and Babies R Us.

I took the kids to the pool. It is on the smaller side and the deepest end is 5 feet. The hot tub was a perfect temperature, but needed to be cleaned. If you want pool towels you will have to check them out at the front desk with your room number and name. If they are not returned - the fee is $20 per towel. Not an issue for our family as we returned the ones we borrowed.

The lobby is nice. There is a restroom and two computers with internet access. The staff were all friendly, polite and helpful. I needed an extra towel and blanket for my room and I received them right there in the lobby. Sometimes hotels want to send someone up with what you need - then you have to tip them, OR the you never get the item you requested, so I appreciated the quick service.

Breakfast was great in my opinion. The breakfast room is medium size. They have danish pasteries, bread for toast, bagels and cream cheese, delicious muffins (chocolate chip, blueberry, and banana), scrambled eggs, bacon or sausage, make-your-own waffles with syrup, hot chocolate, oatmeal, sticky rice, fresh oranges, apples and bananas, and two kinds of cereal. Every morning a staff member is at breakfast refilling and cleaning. I was impressed.

The rooms are great! It seemed to me they had been recently renovated. The washroom cabinets were beautiful and there was a nice piece of art in the bathroom. We had a room with two queen beds. They were soft and had down or down alternative (I'm not sure which) comforters. I slept very well. The room was clean and everything was great except for one thing. The bathroom light and the light switch. I went to the lobby and asked why my bathroom light didn't stay on for more than 5 minutes at a time. The staff member told me they are testing "energy efficient" lights in some of the guest rooms. Apparently some rooms have timers, but mine did not. My 8 year old was in the bathtub and the lights went out on him. He was really scared because the bathroom doesn't have any windows so it was pitch black. I know it's important to be energy efficient, but I would rather have had a timer and not just had the lights cut out every 5 minutes. (We stayed in room 308) I even got caught in the dark a few times while I was in the shower!! For the short time it was on, the light in the bathroom seemed really dim also. I didn't take any stars off for this problem because I figure more people will complain and the hotel will fix the issue. The rooms have a refrigerator, microwave, television, ironing board, iron and blowdryer. The airconditioner worked great and we slept comfortably every night.

Another plus to this hotel is they have a laundry room for guests! They have two washers and two dryers. It was about $1.50 to wash and $1.50 to dry. Since we were staying almost a week I brought my own detergent, so I'm not sure if they had a vending machine that sells it.

My husband used the excercise facility and said it was nice and clean and they had a great water fountain with fresh water.

Other than the light switch issue our stay was fabulous! It was a great location, only 15-20 minutes to the San Diego Zoo and a little more to drive to Sea World. Our family had a great time.

Room Tip: We stayed in a room facing the Circle K gas station instead of the side that faces the freeway. For...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, April 18, 2013
Thank you for your comments. Maria was really happy to learn what you had to say about her service. We also are really happy to learn that you liked our hotel and thank you for your comments. Our breakfast host sure does a great job, I will make sure she knows what you had to say. Thanks again, please come stay with us again when you visit Chula Vista.
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Collingwood
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 14, 2013

Chose this hotel based on previous reviews and location. Staff are very friendly, helpful and eager to overcome any language barriers. Rooms were clean and comfortable. Bathroom had very large walk in shower. Only negative point is that our room was right by the ice machine!!!! Very noisy at times in particular the a.m. Laundry facilities were on site and able to freshen some clothes. Definitely recommend and would stay again. It was great.

Room Tip: Ask for a room which is not close to ice machines.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, April 16, 2013
Thank you so much for your great comments about our hotel. We hope you visit us again soon. Our staff and myself are delighted to read your comments. Next time you visit we will make sure not to place you close to the ice machine.
Summer is around the corner and weather is great in San Diego. Hope to see you soon.

Regards,
Victor M. Carrera
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Los Angeles, California, United States
1 review
4 of 5 stars Reviewed March 12, 2013

Stayed with a friend over the weekend. Was surprised at how a room could bring so much comfort and convenience with such little space (the size was okay for two people). The room had a large screen LED TV, a refrigerator (which was much larger than what most hotels offered), a small microwave oven and a coffee machine. The beds had a lot of pillows (7 on each bed), and were veeery comfortable. I loved the detail on the headboard and lighting!

The hotel offers buffet breakfast for their guests. The hotel is conveniently situated off the freeway and is right next to a gas station. Grocery stores and mall shops are within a 3 mile radius and downtown San Diego is just a 15-20 minute-drive.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, March 13, 2013
Thank you for your gracious comments. We are excited to learn that you enjoyed your stay and that our location is convenient. We work hard to make sure that our guest get the service and comfort they deserve. If I may add, in the coming months Sea World will open their new Aquatica (water park) just 1.5 miles from our hotel. Again, thank you for your comments. We hope to see you soon.
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Los Angeles, California
1 review
4 of 5 stars Reviewed March 11, 2013

Was at this hotel last weekend. The room is really nice and clean, the beds are very comfy. The interior design of the room looks great with good lighting. The staffs are friendly.There is a gas station beside the hotel, so it's quite convenient if you need any drinks or snacks late at night. The inclusive breakfast is good. You can have choices for a healthy or savory breakfast. The breakfast room is also very clean.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, March 12, 2013
From all of us at Best Western Plus Otay Valley Hotel. "Thanks" we love your comments. Everyone here is excited to learn that you liked our hotel. Our breakfast hostess is happy to learn she is doing a great job and we are happy to learn we met your expectations. We hope we have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chula Vista, California, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 8, 2013

Our stay was a great one. Motel was convenient, the room was very clean and the beds were comfy. Only negative was rooms weren't ready for some guests by check in time so that slowed down getting registered while we waited for them to resolve the other guests..

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, March 11, 2013
Dear Lorraine,

We want to thank you for speaking great about our porperty. We are very happy to learn that you liked your stay and that we did a good job at making you feel comfortable. Sorry for the delay in getting you a room. It takes time to make sure rooms meet the cleanliness standards that we want to deliver to our guest. We hope to have the opportunity to serve you again.

Again, Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osaka, Japan
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 18, 2013

This place is designated for the biz trip.
Taxi fare from San Diego Airport was about 40 box, approx. 20 min ride from the gas lump restrant venue.

Around the hotel, no place to eat except the panda express behind the high way.Circle K at the next gas station would be your savor. You can order DOMINO pizza delivery. Menu is at the reception.

If you smoke.the room will be given by the noisy highway side. Non smoking are the room faced to the gas station, much quieter.

Room amenity are 2 coffee serving set.
Haier microwave is equipped. LG Tv, hair dryer. pantene shampoo & conditiner, 2 soaps vaselline body cream. steam iron & iron board. alarm radio.

Breakfast : Bread. scramble egg sausage, softdrink. miso soup & rice

Room wifi connectin is strong.,overall good place.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review, February 19, 2013
Thank you for your comments. We are pleased to find out that you liked our services. You are correct, there are only a few restaurants walking distance including Soup Plantation which everyone loves. If you have a vehicle everything is relatively close. Hopefully in the near future we'll see more restaurants in the walking vicinity since Sea World will be opening their new Aquatica park this summer only 1 mile away from our hotel. Hope you will visit us again soon. Again, thank you for your kind comments.

Sincerely,

Victor M. Carrera
General Manager
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Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 hotels in Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
Official Description (provided by the hotel):
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater. ... more   less 
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Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

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