This is lengthly but I hope you read to the end............I wish I had read some of these reviews before I booked our room. After reading the reviews(a little late now), some of the same things guests complained about are still true today. I stayed there this past weekend (Aug. 11th & 12th) and the carpets are still dirty, the outlets are too large that it won't hold a plug. The wallpaper was slightly coming off the edges of the wall which make it look tattered. The hotel manager was a JERK. They demand payment upon arrival for the first night of stay even though they have your credit card on file. I actually saw the hotel manager and a maintenance man remove another guests personal belongings out of their room because they had not paid for that night's stay. Within approximately 2 hours of that happening, I then saw the manager and maintenance man carting back their belongings. To me this is just unacceptable behavior. I personally had had an issue with the manager regarding payment on Saturday. Since, the person had only charged us for the one night's stay upon arrival(which I found odd), I was not told I needed to come in before check-out time which is 11:00 a.m. and pay for that night. At approximately 12:15 p.m. Saturday, I received a very rude phone call from the manager, not requesting payment but demanding I come pay for the room now. I tried to explain to him that I had been up since 4:30 a.m. and was trying to take a nap and that I would be over shortly. That wasn't good enough for him. He once again insisted that I come pay for the room. Needless to say, I went to the office where I came face to face with him. I, once again tried to explain to him that he had had my credit card on file and if for any reason I had to leave on an emergency or otherwise that the card was on file. He didn't seem to care how I felt or what my concern was so long as he had payment. I told him I don't know what kind of hotel you're running here(he interrupted me), his response was "A damn good one" as he walked away. It seems to me his only objective is to have a full house everynight. Regardless of how he achieves it. Of course, we understand we have to pay for the room. But in my eyes their way or rather "his way" of doing business is not within a standard way of any reputable hotel I've ever stayed at. As to whether they are still copying our credit cards, I didn't see that. They obviously are still having problems with the keys. We were locked out twice as well as some other guests. And, this thing with giving keys to the regulars (mentioned in another review). This is definitely bothersome. I hope they're no longer doing this. The hotel photos shown are obviously dated because I didn't feel the property looked as nice on our stay. We ended up at this hotel as a result of availability and affordability. We were in town for a 5k run which was at Petco Stadium and most hotels in the area booked so we needed a place to stay. On a positive note, I have to say that the beds and pillows were comfortable. Access to the trolley is within a very short walk from hotel. You can take it to the US/Mexico border or to downtown San Diego. This is a great form of transportation if you are unfamiliar with the area. Not to mention, the savings on gas. There is a great restaurant right next door (Aunt Emma's - check out my review on them). Housekeeping staff were pleasant and helpful. Front desk were also helpful, but unfortunately having to work under manager's direction. Would I stay there again? Maybe. But, I would definitely check current reviews before doing so.
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- Also Known As:
- Best Western South Bay Hotel Chula Vista
- Best Western Chula Vista
- Chula Vista Best Western