We came here for my son's birthday. Knowing how long the lines can be here, I dropped him off to get our names on the list. I parked, walked in, and to my surprise, there was no line (during the week!). As we were being seated, I asked, did you tell them it was your birthday, which he did.
We ordered our dinner and worked on the kiddie placemat puzzles while waiting.
The chicken dish I ordered was delicious, although the mashed potatoes were cold which I brought to the waiter's attention. He asked if I wanted more mashed potatoes which I did, or heat the ones on my plate.
My son's dinner was delicious as well. We finished our meal, the staff came to sing Happy Birthday to him and brought us a small 5 inch chocolate cake, (not that great tasting- think it came out of the freezer). It made my son feel special that they sang to him.
I've taught my son how to judge service and how much to tip so gave him the bill. I was just about to say to him, Give the cake to those guys behind you, I think they are in the military when he said, They charged us for the cake. I said, Your kidding, how much? He said almost $8.00.
Noone said they would charge us for a cake, nor did we ask for a cake. I would have ordered the Tiramisu instead.
On the bill, I also noticed they charged me for an extra serving of mashed potatoes. Once I brought that to the waiter's attention, he credited me, although I should not have been charged in the first place. I paid the bill as I did not want to ruin my son's birthday dinner by making an issue of the extra charges and followed up with their Customer Service dept. I said, I should not have been charged for a cake, especially if we did not ask for it. CS agreed and said they should always inform the guests to this charge beforehand. For our not so great experience, she sent me a small gift card which we used the next time we went and everything the following visit was wonderful and delicious!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.