We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good find!” 4 of 5 stars
Review of Ayres Hotel Chino Hills

Save Saved
You added Ayres Hotel Chino Hills to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ayres Hotel Chino Hills
3.0 of 5 Hotel   |   4785 Chino Hills Pkwy, Chino Hills, CA 91709   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
2 Nights - 20% Off!
Ranked #1 of 3 hotels in Chino Hills
GreenLeadersGold level
Los Angeles area
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Good find!”
4 of 5 stars Reviewed January 29, 2013

Stayed just one night passing through the area on business. Considering the reasonable rate and small town area in which it's located, I was pleasantly surprised how upscale the hotel felt from the lobby area to the hallways, breakfast room, guest room, pool & patio areas. The room was spacious and comfortable and surprisingly quiet considering the property is located next to a freeway. My only negative remarks was when entering the breakfast room at 6:45AM (it's open at 6AM during the week), there were only two other couples in there, yet I had difficulty finding a table to sit at because most of them had food crumbs, drips of coffee or sticky syrup on them and no one was around to clean them off. The floor was sticky as well - ugg. I was pleased to see there was a cook station where apparently you can have an omelet made fresh for you, however there was no cook around to do so! (darn!). The upside is the breakfast room was nicely appointed with a decent amount of other self-serve breakfast selections. Overall, the hotel was a good find.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

272 people have reviewed this hotel

Traveler rating
    208
    51
    7
    3
    3
See reviews for
92
42
14
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Salt Lake City, Utah, United States
1 review
5 of 5 stars Reviewed January 29, 2013

Loved the hotel stay.
Hot breakfast.
Good Surroundings.
Clean Hotel.
Business, Family friendly.

Close to Walmart, target, Chipotle, other restaurants.
Loved the hotel stay.
Hot breakfast.
Good Surroundings.
Clean Hotel.
Business, Family friendly.

Close to Walmart, target, Chipotle, other restaurants.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 28, 2013 via mobile

Great experience and will again stay at the hotel chain due to the great accommodations and breakfast buffet with an assortment of good food. Our stay was too short. Didn't get to use the pool or jacuzzi. Enjoyable stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moorpark, California
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

We just got back from a 3-day soccer tournament in Chino Hills and had the opportunity to stay at the Ayres Hotel. We've stayed in an Ayres Hotel before (Diamond Bar) and it too was a great place to stay, but this hotel seemed even nicer & brand new. First off, the hotel is situated in the back of a parking lot of a shopping center with a Toys R Us/Babies R Us, The Boiler Steam Kettle Cooking (YUM!!), Lucille's BBQ, BJ's, Yogurtland, Wahoo's, Corner Bakery and a bunch of other places to eat. You would think it would be busy and a pain to get in and out, but it's placed far enough back that it sits by itself. We were able to walk (or drive) right over to grab dinner at Lucille's and Wahoo's or grab a quick dessert/snack at Yogurtland. We had soccer games at two separate parks. The hotel was a quick 5-minutes from each one making it a prime location.The breakfast was good too...each day was a different main dish (Saturday was french toast, Sunday was chocolate chip pancakes, Monday was "make-your-own-Belgian-Waffles"). Saturday's breakfast was a bit crazy and I don't think the staff was quite prepared for the rush of soccer teams coming back from their morning games to make the 10:00 am breakfast cut-off, but they quickly whipped up some more french toast and everyone got their fill. The only complaint my boys had was that there was no bacon...only sausage links. The rooms were nice and comfortable (two queen beds). I had requested a crib prior to arrival and it was in our room waiting for us. The room had a little refrigerator and a microwave...big plus! We had originally booked two nights, but the tournament we were in had the Championship game set for Monday. We weren't going to know if we needed a 3rd night until the afternoon of. We talked to the front desk and asked if we could get a late check out (3:00 p.m.) so that by that time, we'd know if we needed to book another night. They were very accommodating telling us that they'd charge us $30 for the late check out and if we booked another night, they'd credit that amount to the total night fee...totally reasonable. We ended up making it to the Championships and needing another night. We called the hotel immediately after our Semi-Final game to let them know and they said we were set. Super easy. Overall, we had a great stay and will definitely look for more Ayres Hotels wherever we have tournaments.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
1 review
5 of 5 stars Reviewed January 23, 2013

Stayed at Ayres for an extended weekend. There was a soccer tournament in town and quiet a few families were there. Even though I was a little leery about the noise, no problem. The front desk staff were very thoughtful in my room placement. All in all a great stay. Comfy bed. They only thing that would have made my stay better would have been softer towels.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westlake village
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed January 22, 2013

There were several bedbugs in one of our team members room. You could see them crawling all over her bed with the naked eye. There were stains from infestation on the mattress.
The room next door had a bed bug cover but this room did not. We were staying here for a youth soccer tournament and most of the rooms we had reserved did not have mattress protectors. Why only room 203? Did they have a problem before that and now room 201 has them? I don't know the answer but our team uses Ayres as our go to hotel for soccer tournaments and we may have to think twice if they do not change their policy.

Room Tip: make sure there is mattress protection and check your room before bringing in your luggage.
See more room tips
  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, 4 weeks ago
Dear Paris C,

Thank you kindly for taking the time write this review on TripAdvisor. Your feedback is vitally important to us as it helps better serve our guests.

In regards to your team’s stay, I would like to extend my most sincere apology for the incident that occurred in your team member’s room. I can understand how an incident such as this can spoil any guest’s stay and again, I am so sorry that this was the case with his or her room.

Please be aware that this isolated incident has been taken very seriously by our management team and that our guests, both past and future, should not be alarmed as there is no problem of this nature at our property and we have strict standards and protocol in place to ensure against incidents like these.

As an experienced hospitality professional, this incident is both frustrating and disturbing, as we strive to consistently provide exemplary service and comfort to our guests. For this reason, please know that we take serious action against any incident that causes such inconvenience and discomfort for our guests.


Again, we undeniably apologize for the inconvenience and discomfort this guest experienced at our property . That being said, we would like to kindly encourage you to stay with us again in the future. Once again, thank you kindly for your review.


Warm Regards,

Pamela Gonzalez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenbrier, Tennessee, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 13, 2013

Very nice and pleasant stay. Beautiful architecture and furnishings. Delicious breakfast. Conveniently located near shopping, restaurants.and other businesses. Would highly recommend to anyone. The personally made omelets were delicious.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, January 30, 2013
Dear Joel C -

Thank you so much for your enthusiastic recommendation. How wonderful to know you found everything from the architecture of the building to the actual guestrooms inviting and comfortable. It means a great deal to us that you took the time to share your experience on TripAdvisor and we are very thankful. Hopefully your travels bring you to the area again soon.

Warm regards,

Pamela Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Ayres Hotel Chino Hills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ayres Hotel Chino Hills

Address: 4785 Chino Hills Pkwy, Chino Hills, CA 91709
Phone Number:
Location: United States > California > Chino Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Chino Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Hotel Chino Hills 3*
Official Description (provided by the hotel):
Welcome to the Ayres Hotel Chino Hills! This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Chino Hills are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast.The nearby Big League Dreams ballpark beckons sports lovers of any age. Mimicking 6 major league stadiums such as Fenway Park, Yankee Stadium, and Wrigley Field the Big League Dreams ballpark is the ideal place for a sports enthusiast to spend their day in Chino Hills. If sports aren't your thing, the Chino Hills State Park is only 3 miles away and is the perfect open space area for a family or romantic picnic with a picturesque view of the Santa Ana Canyon. The Ayres Chino Hills has it all; from shopping at the Shoppes at Chino Hills, to golfing the El Prado Golf Course, even to splashing around at Raging Waters this is one Inland Empire destination that will not leave you wanting more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Priceline, Milestone Internet Marketing, Tingo, Despegar.com, Expedia, Venere and Agoda so you can book your Ayres Hotel Chino Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Ayres Hotel Chino Hills, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.