There were several bedbugs in one of our team members room. You could see them crawling all over her bed with the naked eye. There were stains from infestation on the mattress.
The room next door had a bed bug cover but this room did not. We were staying here for a youth soccer tournament and most of the rooms we had reserved did not have mattress protectors. Why only room 203? Did they have a problem before that and now room 201 has them? I don't know the answer but our team uses Ayres as our go to hotel for soccer tournaments and we may have to think twice if they do not change their policy.

Very nice and pleasant stay. Beautiful architecture and furnishings. Delicious breakfast. Conveniently located near shopping, restaurants.and other businesses. Would highly recommend to anyone. The personally made omelets were delicious.

We love this hotel. Very clean, bed very comfortable, good breakfast. The only thing i could complain about is that they didn't have conditioner for the hair, just conditioner shampoo but was not good, had a hard time untangling my daughter's long hair, next time i will bring mine. Over all very nice hotel.

stayed during new year eve, booked room including breakfast for 4 with my travel points, went at 9:30 to breakfast buffet , was told it closed at 9, advised that during week they close buffet at 9, I found this to be so ridiculous , as front office failed to mention night before that they close at 9 not at 10, I asked for partial refund , was denied by General Manager and their corporate office, will never stay with them again, they don't know what customer service is.