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“BED BUGS!!!!!” 1 of 5 stars
Review of Ayres Hotel Chino Hills

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Ayres Hotel Chino Hills
3.0 of 5 Hotel   |   4785 Chino Hills Pkwy, Chino Hills, CA 91709   |  
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2 Nights - 20% Off!
Ranked #1 of 3 hotels in Chino Hills
GreenLeadersGold level
westlake village
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
“BED BUGS!!!!!”
1 of 5 stars Reviewed January 22, 2013

There were several bedbugs in one of our team members room. You could see them crawling all over her bed with the naked eye. There were stains from infestation on the mattress.
The room next door had a bed bug cover but this room did not. We were staying here for a youth soccer tournament and most of the rooms we had reserved did not have mattress protectors. Why only room 203? Did they have a problem before that and now room 201 has them? I don't know the answer but our team uses Ayres as our go to hotel for soccer tournaments and we may have to think twice if they do not change their policy.

Room Tip: make sure there is mattress protection and check your room before bringing in your luggage.
See more room tips
  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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250 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Greenbrier, Tennessee, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 13, 2013

Very nice and pleasant stay. Beautiful architecture and furnishings. Delicious breakfast. Conveniently located near shopping, restaurants.and other businesses. Would highly recommend to anyone. The personally made omelets were delicious.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, January 30, 2013
Dear Joel C -

Thank you so much for your enthusiastic recommendation. How wonderful to know you found everything from the architecture of the building to the actual guestrooms inviting and comfortable. It means a great deal to us that you took the time to share your experience on TripAdvisor and we are very thankful. Hopefully your travels bring you to the area again soon.

Warm regards,

Pamela Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 8, 2013

We love this hotel. Very clean, bed very comfortable, good breakfast. The only thing i could complain about is that they didn't have conditioner for the hair, just conditioner shampoo but was not good, had a hard time untangling my daughter's long hair, next time i will bring mine. Over all very nice hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, January 24, 2013
Dear Rit101201 -

Thank you so very much for your positive review of our hotel. While I am pleased you found the hotel clean and service accommodating, I do apologize if our complimentary toiletries presented any difficulty. Our Quality Assurance department is constantly reviewing these items, so I will be sure to pass along your comments for future use. Thank you again and please consider us the next time you are in the area.

Warm regards,

Pamela Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 4, 2013

stayed during new year eve, booked room including breakfast for 4 with my travel points, went at 9:30 to breakfast buffet , was told it closed at 9, advised that during week they close buffet at 9, I found this to be so ridiculous , as front office failed to mention night before that they close at 9 not at 10, I asked for partial refund , was denied by General Manager and their corporate office, will never stay with them again, they don't know what customer service is.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review, January 18, 2013
Dear naeil E -

Thank you for your candid review of our hotel and for allowing us to welcome you as you celebrated the new year. I am so sorry if our breakfast hours were not more readily and accurately communicated to you. Though the hours are also listed on the key packet that each guests receives his/her key in, the Front Desk should definitely clearly explain them to our guests and I apologize for this oversight. Rest assured I have discussed this with the Front Desk team to ensure clarity in the future. We appreciate your feedback and hope you will reconsider staying with us.

Sincerely,

Pamela Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moreno Valley, California
1 review
5 of 5 stars Reviewed December 30, 2012

Our daughter's wedding venue was in Chino Hills so we chose the Ayres in Chino Hills to bstay at. Great customer service, extra clean rooms, breakfast was great ( not just continental style) full service. We had nothing to worry about after our invites to the wedding showed Ayres as the area hotel. Our guests were treated with the utmost quality of service. Thanks especially to the night clerk for getting crackers for me and watching our truck loaded with wedding supplies.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 30, 2012 via mobile

Ayres is always clean and everyone is always courteous and professional
I really enjoy staying here, I stay here a lot and the staff all greet my by name
I really enjoy the made to order breakfast every morning and in the evening can relax in the very clean hot tub by the pool

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floyds Knobs, Indiana
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

I have never had a bad stay here. comfortable, clean rooms, a nice breakfast, warm friendly service, and everything in working order. There are a number of dining options in the immediate area - you can go to a brewhouse, a barbecue place, a nice baked goods place with decent salad options, or even a fish taco joint without ever leaving the complex. i have stayed at three Ayres properties and have liked them all... definitely a cut above, for the price.

Stayed October 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ayres Hotel Chino Hills

Address: 4785 Chino Hills Pkwy, Chino Hills, CA 91709
Phone Number:
Location: United States > California > Chino Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Chino Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ayres Hotel Chino Hills 3*
Official Description (provided by the hotel):
Welcome to the Ayres Hotel Chino Hills! This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Chino Hills are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast.The nearby Big League Dreams ballpark beckons sports lovers of any age. Mimicking 6 major league stadiums such as Fenway Park, Yankee Stadium, and Wrigley Field the Big League Dreams ballpark is the ideal place for a sports enthusiast to spend their day in Chino Hills. If sports aren't your thing, the Chino Hills State Park is only 3 miles away and is the perfect open space area for a family or romantic picnic with a picturesque view of the Santa Ana Canyon. The Ayres Chino Hills has it all; from shopping at the Shoppes at Chino Hills, to golfing the El Prado Golf Course, even to splashing around at Raging Waters this is one Inland Empire destination that will not leave you wanting more. ... more   less 
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