stayed during new year eve, booked room including breakfast for 4 with my travel points, went at 9:30 to breakfast buffet , was told it closed at 9, advised that during week they close buffet at 9, I found this to be so ridiculous , as front office failed to mention night before that they close at 9 not at 10, I asked for partial refund , was denied by General Manager and their corporate office, will never stay with them again, they don't know what customer service is.
- Official Description (provided by the hotel):
- Welcome to the Ayres Hotel Chino Hills! This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Chino Hills are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast.The nearby Big League Dreams ballpark beckons sports lovers or you can spend your time shopping at The Shops at Chino Hills. ... more less
- Reservation Options:
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