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Ayres Hotel Chino Hills: Traveler Reviews

3.0 of 5
4785 Chino Hills Pkwy, Chino Hills, CA 91709
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Ayres Hotel Chino Hills
Ranked #1 of 3 hotels in Chino Hills
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158 reviews from our community

    Trip type
Traveler rating
    125
    27
    1
    2
    3
Date Rating
San Diego, California
1 review
1 helpful vote 1 helpful vote
“very poor customer service”
1 of 5 stars Reviewed January 4, 2013

stayed during new year eve, booked room including breakfast for 4 with my travel points, went at 9:30 to breakfast buffet , was told it closed at 9, advised that during week they close buffet at 9, I found this to be so ridiculous , as front office failed to mention night before that they close at 9 not at 10, I asked for partial refund , was denied by General Manager and their corporate office, will never stay with them again, they don't know what customer service is.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask naeil E about Ayres Hotel Chino Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review
January 18, 2013
Dear naeil E -

Thank you for your candid review of our hotel and for allowing us to welcome you as you celebrated the new year. I am so sorry if our breakfast hours were not more readily and accurately communicated to you. Though the hours are also listed on the key packet that each guests receives his/her key in, the Front Desk should definitely clearly explain them to our guests and I apologize for this oversight. Rest assured I have discussed this with the Front Desk team to ensure clarity in the future. We appreciate your feedback and hope you will reconsider staying with us.

Sincerely,

Pamela Gonzalez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moreno Valley, California
1 review
“EXCELLENT”
5 of 5 stars Reviewed December 30, 2012

Our daughter's wedding venue was in Chino Hills so we chose the Ayres in Chino Hills to bstay at. Great customer service, extra clean rooms, breakfast was great ( not just continental style) full service. We had nothing to worry about after our invites to the wedding showed Ayres as the area hotel. Our guests were treated with the utmost quality of service. Thanks especially to the night clerk for getting crackers for me and watching our truck loaded with wedding supplies.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dizzynaynay about Ayres Hotel Chino Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Home away from home”
5 of 5 stars Reviewed December 30, 2012 via mobile

Ayres is always clean and everyone is always courteous and professional
I really enjoy staying here, I stay here a lot and the staff all greet my by name
I really enjoy the made to order breakfast every morning and in the evening can relax in the very clean hot tub by the pool

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kdomstead about Ayres Hotel Chino Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floyds Knobs, Indiana
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Both excellent and very reasonable”
5 of 5 stars Reviewed December 29, 2012 via mobile

I have never had a bad stay here. comfortable, clean rooms, a nice breakfast, warm friendly service, and everything in working order. There are a number of dining options in the immediate area - you can go to a brewhouse, a barbecue place, a nice baked goods place with decent salad options, or even a fish taco joint without ever leaving the complex. i have stayed at three Ayres properties and have liked them all... definitely a cut above, for the price.

Stayed October 2012
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Ask MrTAP about Ayres Hotel Chino Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calipatria
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Always enjoyable”
5 of 5 stars Reviewed December 14, 2012

I'm in the area several times a year, and always choose Ayres. The combination of excelent facilities, great people, and convenience of location never disappoints. I've stayed in several, but the Chino Hills location is a cut above the rest. Try the Diamond Bar facility for a very close second place......

Room Tip: Haven't had a bad one, but prefer the ground floor inside. I like an open window, and they have...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ralph w about Ayres Hotel Chino Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Chino Hills, responded to this review
January 3, 2013
Dear ralph w -

Thank you so very much for your kind review and for making us your choice of hotel when visiting the area. We absolutely love our loyal guests and do try to make each of their visits exceptional. How wonderful to know we are able to do so for you! We are very grateful for your visit and look forward to the next one.

Warm regards,

Pamela Gonzalez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Inn & Suites Chino Hills
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Chino Hills, CA
4 of 5 stars 47 Reviews
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Additional Information about Ayres Hotel Chino Hills

Address: 4785 Chino Hills Pkwy, Chino Hills, CA 91709
Phone Number:
Region: United States > California > Chino Hills
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Chino Hills
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Ayres Hotel Chino Hills! This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Chino Hills are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast.The nearby Big League Dreams ballpark beckons sports lovers or you can spend your time shopping at The Shops at Chino Hills. ... more   less 
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Ayres Hotel Chino Hills
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