Initially booked this hotel because they allow pets. It states on their site to check with them ahead of time. Called them, and they said they had pet rooms available.
After booking through Travelocity and arriving at the hotel, was informed all the pet rooms were gone. The hotel would not refund our money and upon speaking with manager, was told it was our fault for booking with Travelocity and not BW directly. Manager proceeded to call me a liar concerning checking with them initially, and that addressing my concern was not his problem.
I will never stay here again and will tell others the same.
To Travelocity's credit, while they can't refund us, they did offer us a $50 travel voucher, something Best Western should have handled themselves. Travelocity also attempted to rectify situation with Manager Craig, but he hung up during the conversation. Shameful.
- Official Description (provided by the hotel):
- Experience the best of Chico, California, including Cal State University Chico, the Silver Dollar Speedway and Bidwell Park, at this pet-friendly hotel. Situated in northern California's Sacramento Valley, the BEST WESTERN Heritage Inn - Chico is in the middle of it all. Less than five miles from major local attractions, including historic downtown Chico, the Silver Dollar Speedway and Bidwell Park, and close to excellent golf courses and a pair of shopping centers offering a slew of shopping and dining options, tourists and business travelers alike will have no shortage of nearby sites to explore. Just a short drive further, guests can enjoy the famed Sonoma Wine Region, the Honey Run Covered Bridge, and peaceful Lake Oroville. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Priceline, Cheap Tickets, Hotels.com and getaroom.com so you can book your BEST WESTERN Heritage Inn - Chico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Heritage Hotel Chico
- Best Western Chico
- Chico Best Western