I stay in hotels around the world and have never experienced such terrible attitude and bad customer service from management and front desk personnel. We booked a room through Priceline, a reliable service we commonly use. When we arrived at the hotel, the front desk agent looked at our reservation and rudely told us the only room available was a smoking/king, and non-smoking rooms were available only by paying an upgrade fee. We listened to the desk clerk check-in another customer, who was offered the choice between smoking and non-smoking rooms for no additional cost. We were shocked at the apparent 'bait and switch' tactic of this hotel. We attempted to resolve this horrible situation with front desk and management personnel, but were treated rudely by both. We then contacted Priceline, and they graciously cancelled our reservation and refunded our entire payment. This hotel gets our very worst rating!
- Official Description (provided by the hotel):
- Experience the best of Chico, California, including Cal State University Chico, the Silver Dollar Speedway and Bidwell Park, at this pet-friendly hotel. Situated in northern California's Sacramento Valley, the BEST WESTERN Heritage Inn - Chico is in the middle of it all. Less than five miles from major local attractions, including historic downtown Chico, the Silver Dollar Speedway and Bidwell Park, and close to excellent golf courses and a pair of shopping centers offering a slew of shopping and dining options, tourists and business travelers alike will have no shortage of nearby sites to explore. Just a short drive further, guests can enjoy the famed Sonoma Wine Region, the Honey Run Covered Bridge, and peaceful Lake Oroville. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Heritage Hotel Chico
- Best Western Chico
- Chico Best Western