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“Great place to stay in Chico State” 5 of 5 stars
Review of Hotel Diamond

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Hotel Diamond
220 West 4th Street, Chico, CA 95928   |  
Hotel amenities
Ranked #2 of 17 Hotels in Chico
CA
Top Contributor
77 reviews 77 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
“Great place to stay in Chico State”
5 of 5 stars Reviewed July 3, 2013

Stayed at the Diamond Hotel for 1 night in early July, attending my daughters Freshman orientation at Chico State. Booked a double Queen room, was $155/nt. That price is high for Chico, but it's a higher quality hotel than most in the Chico area, and in the best location. The hotel is right in the heart of Downtown Chico, but only a few short blocks from the Chico State campus. The closest hotel to Chico State, with lots of restaurants, ATM's, and shopping all around it. Parking is free in a covered parking garage right next to the hotel, with the permit the hotel provides you at check-in. Complimentary Breakfast at the restaurant on the first floor is included. Because we had to leave early for Orientation, instead we chose to have a continental breakfast delivered to our room (again, free), and it was plenty of food, and very nice (Fresh fruit, danishes, cereal, etc.). The room was not huge, but big enough. The beds were very comfortable, and linens very clean. AC worked wonderfully (it was 110 outside!), and lots of TV channels. Everything was clean, and everything worked. Wireless internet is free, and worked well. The front desk folks were very friendly and on top of things. The room seemed very quiet(room 203), but I don't think the hotel was fully booked the day we were there, so hard to judge. I will definitely be looking to stay her again as first choice whenever we come to visit. When you arrive, there are a couple spaces right in front of the hotel for check-in/loading, don't park in the garage until you get a parking permit. There is no gym or pool at the hotel, but they do have passes for a commercial gym nearby.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 2, 2014
Thank you for taking the time to review our hotel. We take great pride in providing the best services possible. We look forward to your future reservations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    118
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    8
    2
    5
See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 14, 2013

Amazing staff and clean rooms. We really enjoyed our stay and will likely return on our next trip to visit family in Chico. Breakfast is complimentary and menu is modern and wait staff is attentive. The elevator did get stuck but issue was quickly resolved. I recommend this property for families and couples.

Room Tip: We liked the second floor because we could take the stairs.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us. We take great pride in providing the best service possible. The next time you stay with us, let us know your room preference and we will attach permanent notes on your profile so that every time you stay with us we can put you in a room that is most comfortable to your needs. We look forward to your return!
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Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 12, 2013

This is a lovely refurbished old hotel right in the heart of downtown old Chico. It is walking distance to all the great restaurants, shops, lounges and dance clubs and has a friendly accomodating staff. The room includes a $10.00 voucher for breakfast in their comfortable redtaurant. I had the best eggs benedict I've ever eaten. Go to the Diamond and hang out with the Chico college kids downtown.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
Thank you for taking your time to review our hotel. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 11, 2013

Hotel Diamond is a classy place where parents can find solace amongst a busy college town. It is centrally located to everything, has 1st class amenities and a friendly staff. The free breakfast menu and food is good and the surrounding areas hold fun activities. My son took us river floating on an extremely hot day. We had such an enjoyable time and it allowed us to laugh and bond!

Room Tip: 213 king 316 two double
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 2, 2014
Thank you for taking the time to review the Hotel Diamond . We are pleased that you have enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 23, 2013

This is a nice hotel, centrally located in the Chico Downtown area, perfect for visits to the university and with many options for food and entertainment within a stone's throw.
Room decor is of the old school variety, but neat, clean and not too crowded. The only slight negative is the layout of the bathroom in the room I had, with a small shower stall and a sink located outside of the bathroom. Their addition of a free drink and 10 dollar breakfast coupon encourage you to use the restaurant, which is generally good, one of the nicer options in Downtown Chico in general. Will be back.
Lack of a fitness center may be annoying to some, it does offer access to some of the best fitness facilities in Chico, but this will require you to drive quite a way from the hotel, so it's not ideal.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
Thank you for your time and positive review. We take great pride in providing the best service possible. We look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novato, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 15, 2013

In April of 2012 I made a phone reservation for an April 2012 date. When I arrived, they had no room for me. After research at the front desk, they figured out that the reservation had been made by their reservation person for 2 years in advance,2014!

I was luckily able to get a room. But the hotel neglected to inform me that there was an event planned for the following day. I left my car parked on the street (there were no signs when I parked it there), and it ended up getting towed. When I came out the next morning there was a barricade and my car was gone.

Fast forward to this year. We called to make reservations for a date this month. Josh misunderstood and made it for the wrong date. When we looked at our emailed confirmation several days later we noticed his error. But when we called to correct it, Josh was rude and belligerent and called me names. He said he couldn't possibly have made a mistake. We must have asked for the wrong dates. (We did not, since we knew what dates we wanted to stay there.)

They really need to get it together. We heard GREAT things about the re-modeled Quality Inn, so we will be staying there. We have given up on Hotel Diamond.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 19, 2014
It was a pleasure speaking with you on the phone about the challenges you were faced with during your stay. I apologize for the confusion your reservation process. Generally our reservation system does not let us make reservations more than 8 months in advance. During check in, we do our best to be very thorough about where to park and giving guests the parking passes. As well as going over pictures of the assigned parking spots. Please contact me if you have any more questions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakdale, California
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 11, 2013

Absolutely beautiful. Super friendly staff. Located two blocks from the college and within walking distance of all the Chico landmarks (Madison Bear Garden, The Senator, etc) Very highly recommended.
Side note: rooms are not necessarily designed for families. Although our room had two queen beds, the room was small. However, the room was stunning and we were still very happy.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan B, Manager at Hotel Diamond, responded to this review, February 2, 2014
Thank you for taking the time to review our hotel. It was a pleasure to have you. We take great pride in making sure our guests have the best experience possible. We look forward to your future reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Diamond

Address: 220 West 4th Street, Chico, CA 95928
Location: United States > California > Chico
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Chico
#2 Family Hotel in Chico
#3 Business Hotel in Chico
Price Range (Based on Average Rates): $$
Number of rooms: 47
Reservation Options:
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Also Known As:
Diamond Hotel Chico

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